Patient and Visitor Guide

patient visitor guide
Click here for the interactive version of the patient guide.

We are committed to excellence in patient care and will strive for innovation and continuous improvement in our services and facilities.

We will promote teamwork, ongoing training and education, and encourage personal freedom and growth. Leadership and excellence in performance are sought and rewarded.

Each person is unique, is to be valued, and will be treated with dignity and respect. Our conduct reflects a commitment to excellence in our relationships with physicians, employees, purchasers, vendors and the public.

We are committed to improving the health status of our community through provision of health education, health promotion, early disease detection, and intervention services.

Thank you for entrusting your care to McLaren Bay Region. We will do whatever we can to make your stay a healing experience. This Patient Guide contains most of what you will need to know about your stay. If you have additional questions, please ask. We want to keep you well informed during your stay.

Your health care is our priority. To determine where improvements are needed, McLaren Bay Region takes part in the HCAHPS (Hospital Consumer Assessment of Hospital Providers and Systems) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.

After you are released from the hospital, you may be selected to participate in the HCAHPS survey.  The survey asks 27 multiple choice questions about your hospital stay. Please take the time to fill out the HCAHPS survey; your feedback is valuable!

From the physicians, staff, and volunteers of McLaren Bay Region, our best wishes for a positive experience and a healthy recovery.

Yours truly,

Clarence Sevillian, President/CEO