Your Stay

Your Room

Your hospital bed is probably quite different from your bed at home. Each bed is equipped with a call button connected to the nursing station. You will be provided with instructions on how to use the nurse call device. When you press the nurse call button, someone will respond as quickly as possible. Because your bed is higher and narrower than your bed at home, it is important for you to be especially careful. Please do not attempt to get into or out of bed without assistance unless your physician or nurse has given you permission. You may lose your balance, particularly if you are medicated or sedated in any way. Please wear nonskid slippers when not in bed, and if the lights are out, ask for assistance before getting out of bed.

Private (single bed) and semi-private (two bed) rooms are available. Insurance usually does not cover the full cost of a private room.


Televisions are provided for each patient room, except the monitoring unit and Emergency Department rooms. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. For television repair service, please inform your nurse.


Telephones are provided in all patient rooms. To place a local call, press 9 followed by the local number. Long-distance phone calls must be made collect. There is a direct phone number provided for each bed, except in monitoring unit and surgical rooms

Hourly Rounding

The nursing staff will be rounding every hour during the day and at least every two hours at night to see if you need any assistance, such as help going to the bathroom, a change in position, pain control, or that all your possessions are in reach.


A personal identification number (PIN) will be assigned to a patient. This number identifies you as someone who can legitimately receive information about a family member. This system is used to safeguard patient confidentiality, a federal requirement under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).


McLaren Caro Region offers an interpreter service for patients who speak a foreign language or use sign language. For assistance, notify your nursing staff.


For your convenience, an automated teller machine (ATM) is located, next to the Chapel.

Free Wi-Fi

Access is available hospital-wide.


Mail addressed to you will be delivered to your room. Mail received after you have been discharged will be forwarded to your home. Stamps and newspapers may be purchased in the hospital’s Heartfelt Gift Shop. Outgoing mail may be left at the nurses’ station to be mailed. Smoking Policy

We appreciate your cooperation with our no smoking policy, which restricts smoking on the hospital campus this includes electronic cigarettes.

Fire Safety

We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will notify you. The hospital is fire resistant, and our employees are well-trained in safety procedures.

Notary Public

Notary public services are available Monday through Friday 9am-3pm. If you need these services ask your nurse to contact a person in leadership.

Gift Shop

The gift shop is located in the Main Lobby it has an excellent assortment of gifts to choose from.

Monday–Friday: 10:00 a.m. to 4:00 p.m.
Saturday/Sunday: Closed
Phone Number: (989) 672-5068

*Volunteers staff the shop and proceeds from gift shop sales benefit McLaren Caro Region.

Home Medications

Home medications brought from home must be secured at the nurses’ station. Medications will be returned to at the time of discharge.


While you are hospitalized, your doctor may prescribe medications for you. Be sure that you understand exactly what they are and why they are being prescribed. Use this checklist to help you get the information you need from your doctor:

  • What is the name of the medicine?
  • What is its generic name?
  • Why am I taking this medicine?
  • What dose will I be taking?
  • How often, and for how long?
  • When will the medicine begin to work?
  • What are the possible side effects?
  • Can I take this medicine while taking my other medications or dietary supplements?
  • Are there any foods, drinks or activities that I should avoid while taking this medicine?
  • Should I take my medicine at meals or between meals?
  • Do I need to take the medicine on an empty stomach or with food or a whole glass of water?
  • What should I do if I forget to take the medicine and miss a dose?


Take charge of your care

During your stay, the doctors, nurses and staff of McLaren Caro Region will treat you and your family as partners in your own care. One important way that you can be involved is to speak up. Ask questions, voice your concerns, and don’t be afraid to raise any issues relating not only to your care and treatment, but also to overall hospital services.

We encourage your feedback to improve care.

What is Press Ganey

You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at 989-672-5793 or If you are not satisfied with the response.

Submit a letter with the following information:
Complainant’s name, address, and telephone number
Facility name and location
Patient name and location
Nature of complaint
Date of incident

Mail written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: 517-241-0093