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McLaren Clarkston introduces online, self-scheduling for ER visits

Published on Thursday, January 05, 2017

CLARKSTON, Mich.—As part of a continual effort to provide an enhanced patient experience, the emergency department at McLaren Clarkston has introduced online self-scheduling and check-ins to reduce wait times. Powered by InQuicker, the new, two-click scheduling functionality lets patients with non-life threatening or debilitating conditions view estimated wait times and stay at home until their treatment time arrives.

Making self-scheduling accessible McLaren Clarkston offers patients more control over their healthcare experience by supporting a more comfortable, convenient experience. McLaren Clarkston decided to invest in self-scheduling as such tools have shown to have a significant impact on patient satisfaction, with InQuicker users averaging 90 percent satisfaction.

“When providing care, it’s always our goal to treat the whole patient, going beyond their illness or ailment by also addressing their anxieties and helping them feel more relaxed,” said Harrison Tong, DO, director of emergency medicine at McLaren Oakland and McLaren Clarkston. “If it is a serious medical emergency, please do not wait to come in, but if there are non-emergent patients more comfortable waiting at home, this can lead to a more positive overall experience.”

Dr. Harrison Tong
Emergency Medicine Physician
(click for physician info)

InQuicker is not an appointment or reservation service as the nature of emergency medicine does not allow for the scheduling of treatment. Rather, it estimates treatments times based on available resources—InQuicker users do not skip the ER wait time nor pass patients in the waiting room. And should a projected treatment time be delayed, a text and/or email notification is sent to the user.

All InQuicker requests are reviewed by McLaren Clarkston healthcare providers. Designed to filter for specific symptom keywords that might indicate a potential life-threatening conditions. Those patients are immediately prompted to call 911 or head to their nearest ER.

To schedule treatment at the ER, or to learn more about the services offered at McLaren Clarkston, visit www.mclaren.org/clarkston.

About McLaren Oakland
McLaren Oakland is a 328-bed medical center that provides primary and specialty healthcare services to the greater Pontiac and Oakland County community. Founded in 1953, McLaren Oakland has grown to a comprehensive medical community that includes outpatient facilities in Clarkston and Oxford, as well as an inpatient hospital providing a range of clinical services including emergency and trauma care, cardiology, cancer services, minimally invasive robotic surgery and orthopedic services. With a network of more than 300 physicians, McLaren Oakland owns a network of employed physician offices throughout Oakland County and a nursing home in Lake Orion. McLaren Oakland is a verified trauma center and an accredited stroke center. To learn more, visit www.mclaren.org/oakland.

About McLaren Health Care
McLaren Health Care Corporation, headquartered in Flint, MI, is a fully integrated health network, committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals, ambulatory surgery centers, imaging centers, the state’s only proton therapy center, an employed primary care physician network, commercial and Medicaid HMOs covering over 250,000 lives, home health care and hospice, durable medical equipment, retail pharmacy services, and a wholly-owned medical malpractice insurance company. McLaren operates the state’s largest network of cancer centers and providers anchored by Karmanos Cancer Institute - one of only two NCI-designated cancer centers in the state. McLaren has 22,000 employees and more than 37,500 individual providers in its state-wide provider network. Learn more at www.mclaren.org