Our billing/business office is located at 2912 Alpha Access, located on the north corner of the service drive, about one quarter mile from the main Pennsylvania campus entrance. Our main number is (517) 975-7600. We are open 8 a.m. to 4:30 p.m., Monday-Friday. We are closed on Jan. 1, Memorial Day, July 4, Labor Day, Thanksgiving Day, and Christmas Day.
If you have questions, comments or concerns about your bill, e-mail the McLaren Greater Lansing Customer Service Department at PATIENTBILLING@irmc.org You will receive a response from the department with 24 hours of the date received. E-mails received on weekends and holidays will receive a response on the next business day.
LOCATION: Billing is located near the McLaren Greater Lansing Orthopedic Hospital Campus at 2711 Alpha Access St. When you turn onto Health Care Court (McLaren Orthopedic Hospital campus), stay in the right hand lane. Turn right onto Alpha Access St. Billing is about 0.1 miles from your turn onto Alpha Access Court. For specific directions from your home or business, go to www.mapquest.com and put in your address, and our address and click "Get Directions." You will need to put www.mapquest.com directly into your URL or address line.
Frequently asked Questions…..
Q.: I received a bill and I have insurance.
A.: If you received a bill and your insurance provider was not billed, please contact us. We will be happy to get the information, and bill your insurance provider. If your insurance carrier was billed, you may still have a balance. We encourage you to contact your carrier and ask what they did not pay and why. The balance could be your co-pay, deductible, non-covered charges, or that your visit required an authorization that was not obtained. Your carrier knows your contract and should quickly provide the reasons for the remaining balance. Note: Before undergoing any elective procedure, it is wise to check with your insurance provider to see what services are covered.
Q: I forgot my billfold or purse. I do have insurance, but I’ll need to provide the information later. Can you still bill my insurance carrier?
A.: Please call us. A Patient Accounts Representative will be happy to take your insurance information, and as a courtesy, bill your insurance carrier.
Q.: I was injured at work and I thought my employer would pay the bill?
A.: This could be true. However, in order to bill for you, we need the complete name, address, city, stae, and telephone number of your company’s Workmen’s Compensation insurance carrier, and a claim number. Then, please contact us, and as a courtesy, we will bill your Workmen’s Compensation insurance carrier. If you told the Emergency Department staff that this was a worker’s compensation injury, the Emergency Department registration staff provides the appropriate form. This form needs to be completed by your employer, and returned to McLaren Greater Lansing Patient Accounts. Until this is returned, you are responsible for the balance.
Q.: I am unemployed, have limited income, and cannot pay my bill in full.
A.: Please contact one of our representatives at (517) 975-7600 and ask about our payment plans and payment assistance program**.
Q.: I received a (CCI) Computer Credit Notice. What should I do?
A.: First, do not ignore it. Please contact us at (517) 975-7600. If you do have Insurance, please have your insurance cards ready when you call. This will make our conversation go quickly and smoothly. If you do not have insurance, options might be to pay with a credit card
Q.: My child is a college student and is on my insurance policy. Why can’t I know why he/she was in the hospital?
A.: Because your son or daughter is a legal adult, we are obligated under HIPPA (Health Insurance Portability & Accounting Act) to protect the privacy of your son or daughter.
As the insurance contract holder, you can contact you Insurance carrier, and obtain the information from them.
Q.: There are charges on my bill that I don’t understand, or don’t think I received.
A.: Call Customer Service at (517) 975-7600. We hope we can answer the questions you have.
Or, complete the e-mail form below with your question(s), and one of our Customer Service representatives will respond to you within 24 hours, or the next business day.
You may also send a letter to Patient Accounts. Please be specific with your concerns. Detailed clinical questions about your treatment should be referred to primary care physician, or specialist.
Q.: What credit cards to you accept, and what payment plans are available?**
A.: We accept MasterCard, VISA, Discover, American Express, and debit cards.
We offer a monthly installment payment plan, and a payment assistance program. For details about these options, please call (517) 975-7600.
We thank you for choosing McLaren Greater Lansing as your medical care provider.
McLaren Greater Lansing
2912 Alpha Access
Lansing, MI 48910