Insurance & Billing

Veterans Choice at McLaren

Pay Your Bill Online

Participating Health Plans

Questions and Paying Your Bill click to expand

If you have questions or comments about your bill, please contact our billing service at (517) 975-7600 or e-mail us at PATIENTBILLING@mclaren.org.  You will receive a response within 24 hours of the date it was received.  E-mails received on weekends and holidays will receive a response the next business day.

If you would like to speak to a billing representative or make a payment in person, there is a representative available at McLaren Greater Lansing’s main campus (401 W. Greenlawn Ave.  Lansing, MI).  Enter through the Patient Entrance. The cashier office will be on your left near the laboratory. A billing representative is available to assist you Monday – Friday, from 8 a.m. - 4:30 p.m. We are closed all major holidays. 

Patient Accounts
McLaren Greater Lansing
401 W. Greenlawn Ave.
Lansing, MI 48910
Phone: (517) 975-7600

Online Bill Payment click to expand

You can pay your McLaren hospital or physician bill online by clicking the links below:

  • Click here to pay a hospital bill (McLaren Greater Lansing and McLaren Orthopedic Hospital).
  • Click here to pay a physician office bill (McLaren Medical Group). 
  • Click here to view a sample bill.

Financial Assistance Policy & Application click to expand

In keeping with the values of McLaren Health Care Corporation to improve the health and well being of the people of the Mid-Michigan Community and to fulfill the responsible stewardship of our public trust, McLaren Greater Lansing shall provide financial assistance to patients who qualify. 

McLaren will offer patients the opportunity to apply for financial assistance. Financial assistance will only be considered for medically necessary services. Elective medical services may not qualify for financial assistance, but a private-pay discount may apply.

Financial assistance guidelines are based on the federal poverty guidelines published annually in the Federal Register. Patient Accounting personnel will access the Register and update the financial assistance guidelines each February. All patients applying for assistance will be screened based on the guidelines established within this policy

See below for our Financial Assistance Policy and Application.

Hospital-based physician practices and Provider-based Billing click to expand

We have made some important changes recently in the way we bill our patients and third party payors including insurance companies, Medicare, Medicaid and other governmental programs.  These changes are similar to those being made at hospitals and physician practices across the country. 

McLaren is taking a more active role in the care delivered in physician offices owned by McLaren where most of our patients’ day-to-day medical needs are met.  As a result, McLaren converted many of its physician clinics to hospital-based outpatient clinics.  Hospital-based outpatient clinics help increase collaboration between hospitals and physicians by emphasizing better coordination and communication between physician offices and the hospital, focusing attention to quality and clinical outcomes.

Physicians now have access to all your hospital and McLaren physician office medical records to better coordinate your care.  Hospital-based outpatient clinics must meet the same stringent level of inspections, regulations and accreditation standards as those of our full service hospitals.  These requirements require additional resources.  To partially cover the increased costs, Medicare and Medicaid allow the hospital to bill as a “hospital outpatient”.  This is known as “provider-based billing”.

If you rely on Medicare, Medicaid or other form of governmental health insurance, these changes will mean that you will receive two bills covering the care that you received

  • One for hospital-based services such as x-rays, laboratory work, procedures, supplies, and work of the medical assistant and other office staff (sometimes referred to as a “facility fee”)
  • The other for care delivered by the physician, physician assistant, or nurse practitioner. These statements will show any amount owed for the visit, as determined by your insurance plan’s specific benefits. 

Hospital-based clinic billing does not affect patients with commercial health insurance plans - only affects those patients with Medicare, Medicaid, or other governmental plans.

As your health care provider, McLaren is committed to offering you the best care possible.  We are also committed to helping you understand our financial and billing policies, so if you have questions regarding these billing policy changes, please feel free to call us at (517) 975-7600.

Common Questions and Answers click to expand

What is provider- based billing (PBB)?

PBB refers to the billing process for services rendered in a hospital outpatient clinic or department.  This is the national model of practice for integrated delivery systems where the hospital operates the service and employees support personnel involved in patient care.

This benefits patients as all departments of the hospital are subject to strict quality standards and are monitored by CMS (The Centers for Medicare and Medicaid Services). 

Will there be a change in how patients receive care?

No. Patients will continue to receive excellent quality care with their physician and scheduling appointments and tests will be handled as they always have been in the past. However, there is a change in how McLaren will bill insurance carriers for these services.

Is the patient being double-billed?

No.  There are two claims submitted to the insurance company for PBB patients; one being for hospital-based services such as x-rays, laboratory work, procedures, supplies, and work of the medical assistant and other office staff (sometimes referred to as a “facility fee”); and the other for physician services care delivered by the physician, physician assistant, or nurse practitioner. However, in total, the charge would be the same as for a non-PBB patient receiving the exact same services, but that patient’s insurance would only receive one claim. 

Will Medicare patients have to pay more for services?

The amount a patient is required to pay by their insurance (through a ‘copay’, ‘deductible’, or ‘coinsurance’) is entirely based on the coverage the patient selected through their insurance carrier.  What a patient may experience is that they may have a copay, deductible, and/or coinsurance applied by their insurance to both of the claims submitted to their insurance.  Patients should review their insurance benefits or contact their insurance provider to determine what their policy will pay and what out-of-pocket expenses they may incur based on the location of the services provided.

Why does the Medicare Secondary Payor (MSP) Questionnaire need to be completed?

As a participating Medicare provider, McLaren is required to screen Medicare patients according to the Medicare Secondary Payer (MSP) rules. At each visit, business services representative will ask you the MSP questions. These questions will help to confirm if Medicare or another payer should process the claim as primary.

Does this apply if I have private insurance like Blue Cross Blue Shield, United Healthcare, Cigna or Aetna?

No. Many private insurance companies do not follow the same billing rules required by Medicare, Medicaid and other governmental plans, and therefore, do not recognize hospital-based billing.

What can patients do if they are having difficulty paying for health care services?

McLaren offers financial assistance options. Detailed information is available above, or by calling Patient Financial Representatives at (517) 975-6221.

Where can patients call for more information?

If you have question about these provider-based changes, you may call us (517) 975-7600 between 8 a.m. and 5 p.m. Monday through Friday.

Price Transparency click to expand

Health care consumers often seek information comparing hospital services and costs. While an individual’s costs will vary based on insurance and the level of health care services delivered, there are a number of resources that provide public pricing information to help educate consumers.

Michigan Health & Hospital Association Keystone Center:
http://www.mha.org/keystone_center/hospital_compare.htm

Centers for Medicare and Medicaid Services:
https://www.cms.gov/

Hospital-based physician practice