Quality Care

At McLaren Greater Lansing, we believe every single person deserves exceptional quality outcomes, a healing environment and an empathetic and caring staff every instance they entrust us with their care.

Our patient’s safety and quality of care is the most important function in our hospital. This is why we live and breathe our philosophy—“Every Patient, Every Time.” This philosophy guides our decision-making as we relentlessly pursue initiatives to continuously improve safety and quality, customer service, and delivering care beyond care to our community.

We understand the importance of having access and choices for the care you receive, and believe in being as informed as possible when making decisions for your health care providers. With that, nothing is more important than understanding your options, how safety, quality and customer service is measured, and having resources to make informed comparisons.

The following organizations recognize McLaren Greater Lansing for high levels of quality and safety:

  • The U.S. Department of Health & Human Services Hospital Compare was created through the efforts of the Centers for Medicare & Medicaid Services (CMS), in collaboration with organizations representing consumers, hospitals, doctors, employers, accrediting organizations, and other federal agencies. Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use Hospital Compare to find hospitals and compare the quality of their care.
  • Michigan Health & Hospital Association (MHA) The Michigan Health & Hospital Association is a statewide organization representing every community hospital in Michigan. The MHA is a nationally recognized leader on efforts that protect and promote quality, cost-effective and accessible healthcare and provides to assist consumers in making more informed healthcare decisions.
  • U.S. News & World Report:The U.S. News Best Hospitals analysis includes multiple clinical specialties, procedures and conditions. Scores are based on a variety of patient outcome and care-related factors, such as patient safety and nurse staffing. Hospitals are ranked nationally in specialties like cancer and urology and regionally in states and major metro areas. U.S. News also assigns a rating to hospitals in a handful of common procedures and conditions, including knee replacement and congestive heart failure.

Awards & Recognition
At McLaren Greater Lansing, our health care providers strive to exceed medicine's highest standards of care. We are constantly recognized for achieving exceptional patient outcomes. We hold numerous accreditations for following evidence-based standards of care. We've been acknowledged by local and national organizations for innovative and consistent care, including:

Quality Initiatives 

Quality at McLaren Greater Lansing is not just a measurement, but a goal of continuous improvement. In addition to countless internal programs, McLaren Greater Lansing is also proud to participate in a number of statewide collaborative quality initiatives dedicated to providing no less than exceptional safety, quality and service for every patient, every time.