Filing a Patient Complaint

McLaren Greater Lansing is open to feedback about care providers, employees, and the facility. We encourage our patients and visitors to bring forward any concerns / issues by contacting our patient advocate using the following avenues:

Telephone – Patient Complaint Hotline

517-975-8506

Mail – Patient Letter

McLaren Greater Lansing
Patient Advocate
401 W Greenlawn Ave
Lansing, MI 48910

Website
McLaren Greater Lansing Contact Us Form



You may also file a complaint with the following agencies:

Department of Licensing and Regulatory Affairs – Bureau of Community and Health Systems (BCHS)

Complaint Hotline: 800-882-6006
BCHS Website

The Joint Commission

Customer Service: 630-792-5800
Joint Commission Website

Keystone Peer Review Organization (KEPRO)

Beneficiary Helpline: 855-408-8557
KEPRO Website