What am I expected to bring to each doctor’s visit so my insurance(s) will be billed properly?

Bring your current insurance card(s) and driver’s license. Present these to the receptionist upon arrival. Always update home address and phone numbers after changes have occurred. Review the patient information sheet that the receptionist provides and verify that the information listed is correct.

Why has it taken so long for my insurance to pay the claim?

MMP sends claims to the insurance companies on a daily basis. We cannot guarantee when your insurance will process and pay your claim. The time frame becomes longer when more than one insurance company is involved. MMP will mail you a patient statement with your balance due after the claim has been processed by your insurance company(s).

Will my services be covered by my insurance policy?

MMP cannot guarantee coverage of any service provided. It is the policyholder’s responsibility to know and understand the coverage provided by their insurance company. When you have a question about a service being covered we recommend you contact the customer service department for your insurance company. The phone number for customer service is usually found on the back of your insurance card.

Why did my insurance reject the claim stating another carrier is primary?

Insurance carriers have rules to determine which insurance policy is primary when a patient is covered by more than one policy. When this rejection is received we recommend you contact the customer service department for each insurance company and provide them with your coverage information. Once you are informed by the insurance companies which policy is primary, please contact the MMP billing office at (517) 913-7020 and we will rebill the claim to the appropriate insurance carrier.

Many insurance companies now require covered individuals to complete a Coordination of Benefits or “COB Inquiry” every year. You should complete and return the form to your insurance carrier when you receive it, even if you do not have coverage under another plan. Our billing specialists are available to help you complete COB Inquiry forms and to assist with submission of your form if needed.

How long does it take to get a printed copy of my medical expenses for tax or other purposes?

Generally this request can be completed in 7 to 10 days, however in the months of December and January the expected time frame could be up to 14 days.