Insurance & Billing

Veterans Choice at McLaren

Pay Your Bill Online

Participating Health Plans

Unfortunately, with quality health care comes a billing for services. Patient Registration representatives counsel all patients and families that hospital charges not covered by insurance are the patient's responsibility. Information about financial responsibilities and payment for services can be discussed with a Patient Inquiry Representative at (810) 667-5759. In some cases, Social Work may assist in arranging for financial aid from non-hospital services.

McLaren Lapeer Region accepts Visa and MasterCard as methods of payment. For details on using credit services, call (810) 667-5759.

Professional services, not included as part of the medical center bill, may mean you receive more than one bill for your medical center stay. Professional services may include, but not be limited to:

  • Emergency Services: Emergency services are provided by physicians from DeGarA, PLLC and charges are billed separately. For questions, call (866) 898-7139.
  • Diagnostic Imaging and Radiology: All diagnostic tests are read and interpreted by Kellam & Associates, P. C., and are billed separately from the medical center. For questions, contact (866) 744-1452.
  • Laboratory Services: Some lab services are read and interpreted by Flint Clinical Pathologists, P.C. Their charges are billed separately from the medical center. For questions, call (810) 733-7741.
  • Cardiopulmonary Services: Some procedures require interpretation/evaluation by cardiologists or pulmonologists not paid by the medical center. You may receive a separate bill from these physicians.

Hospital-based physician practices and Provider-based Billing

We have made some important changes recently in the way we bill our patients and third party payors including insurance companies, Medicare, Medicaid and other governmental programs.  These changes are similar to those being made at hospitals and physician practices across the country. 

McLaren is taking a more active role in the care delivered in physician offices owned by McLaren where most of our patients’ day-to-day medical needs are met.  As a result, McLaren converted many of its physician clinics to hospital-based outpatient clinics.  Hospital-based outpatient clinics help increase collaboration between hospitals and physicians by emphasizing better coordination and communication between physician offices and the hospital, focusing attention to quality and clinical outcomes.

Physicians now have access to all your hospital and McLaren physician office medical records to better coordinate your care.  Hospital-based outpatient clinics must meet the same stringent level of inspections, regulations and accreditation standards as those of our full service hospitals.  These requirements require additional resources.  To partially cover the increased costs, Medicare and Medicaid allow the hospital to bill as a “hospital outpatient”.  This is known as “provider-based billing”.

If you rely on Medicare, Medicaid or other form of governmental health insurance, these changes will mean that you will receive two bills covering the care that you received

  • One for hospital-based services such as x-rays, laboratory work, procedures, supplies, and work of the medical assistant and other office staff (sometimes referred to as a “facility fee”)
  • The other for care delivered by the physician, physician assistant, or nurse practitioner. These statements will show any amount owed for the visit, as determined by your insurance plan’s specific benefits. 

Hospital-based clinic billing does not affect patients with commercial health insurance plans - only affects those patients with Medicare, Medicaid, or other governmental plans.

As your health care provider, McLaren is committed to offering you the best care possible.  We are also committed to helping you understand our financial and billing policies, so if you have questions regarding these billing policy changes, please feel free to contact us.