FAQ's

Do I have to be in the same room as the communicator for it to work?

No. You can be in another room, on a different floor, or even outside in your yard--the signal will still be received. And the Personal Help Button is completely waterproof so you can wear it in the shower or bath where many falls occur.

What's the next step if I decide to subscribe?

Just call our representative to discuss your special needs and how Lifeline can help you.

How can I be sure the equipment is working?

Our equipment is reliable and trouble-free. In the unlikely event you should have a problem that can't be fixed over the phone we will do whatever is necessary to solve the problem. You are encouraged to press the Personal Help Button at least once a month just to let you know we're there.

How much does the service cost?

It's surprisingly affordable. You don't have to buy anything or make a long-term commitment. You pay a low one-time installation charge and a low monthly fee only for as long as you need the service.

I already have all the help I need. My neighbor checks in with me every day.

Between your neighbor's visits you are left unprotected.

I'm fine on my own. Why would I want Lifeline?

Lifeline is sort of like insurance in that you hope you never need it but when you do you'll be glad you have it. It's reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes, even if you can't move or speak.

Is Lifeline complicated to use?

It's simpler than using a telephone.

Is there a lot of equipment involved?

No. There are 2 pieces of equipment: your Personal Help Button worn as a pendant or wristband, and the communicator.

Who are the Monitors who answer my call?

They're caring, highly-trained professionals. Their only job is to answer your call and ensure that you receive the attention you deserve and the help you need.

Will I be giving up my independence by subscribing to Lifeline?

No. A recent clinical study proved Lifeline users were 10 times less likely to need a long-term care facility than people who didn't use Lifeline. Lifeline helps preserve independence by giving you the confidence to continue to live where you want.