What We Expect of Our Employees

 
COMMUNICATION:

Demonstrates accuracy, completeness, clarity and conciseness in verbal and written communications; expresses ideas effectively and adjusts communications to the need of the customer.

This competency can be demonstrated by:

  • Communications are clear, concise and understood; consistently articulates thoughts in a clear manner.
  • Adjusts language or terminology to the characteristics and needs of the audience.
  • Proactively discusses and seeks to constructively resolve issues or problems involving their job.
  • Works to gain understanding and to be understood.
CUSTOMER FOCUS

Consistently keeps internal and external customers and co-workers as the primary focus; maintains dedication to helping customers and has a thorough knowledge of their job and respect for customers and co-workers.

This competency can be demonstrated by: 

  • Resolving customer concerns and taking action to improve service delivery.
  • Demonstrates courteous, kind behavior when dealing with customers; treats customers with dignity, respect and empathy.
  • Frequently seeks feedback from customers to identify ways to continuously improve customer service.
PROBLEM SOLVING & DECISION MAKING:

Demonstrates the ability to obtain and evaluate relevant information to determine the source of and alternative solutions to problems. Recognizes when a decision is needed and makes appropriate decisions within scope of responsibility.

This competency can be demonstrated by:

  • Making timely decisions independently within scope of responsibility.
  • Recognizing when additional information is necessary.
  • Committing to the most appropriate course of action.
  • Proactively solving problems and preventing foreseeable problems.
PROFESSIONALISM & INTEGRITY

Demonstrates respectfulness and honesty. Presents oneself in a professional, positive/enthusiastic and approachable manner. Takes pride and ownership in work and appearance. Is supportive of and cooperative with co-workers.

This competency can be demonstrated by:
  • Demonstrating respectfulness, honesty and tactfulness.
  • Is dependable; fulfills commitments.Works enthusiastically and effectively with others to accomplish objectives.
  • Is an Ambassador for McLaren.
QUALITY & PRODUCTIVITY:

A high caliber of work accomplished. Work is accurate, organized, timely, detail-oriented and depth of analysis is used. Utilizes materials, supplies and time resources efficiently without waste.

This competency can be demonstrated by:

  • Creating and recommending more effective (quality) and efficient (productivity) methods (ways) of doing work.
  • Establishing and meeting a high quality standard and promoting the importance of quality to others.
  • Works independently.
TEAMWORK:

Works effectively with a team/work group/others to accomplish organizational goals. Subordinating personal interest/goals to the interests/goals for the team/work group.

This competency can be demonstrated by: 

  • Building trust and respect within team/work group.
  • By collaborating with others to improve the performance of the team/work group.
  • Is a consensus builder.
  • Acknowledges contribution of others.