Patient Rights & Responsibilities

Welcome to McLaren Northern Michigan.

Whether you're a patient or guest at McLaren Northern Michigan, we are here to serve our number one priority -- you.

McLaren Northern Michigan wants you to be a partner in your hospital care. We believe the more you know and the more you participate and talk with your doctors and healthcare team, the more effective and satisfactory your hospital experience will be. The following statement of rights and responsibilities will help you understand what you can expect from us and, in turn, what your responsibilities are as a patient. If at any time you or your advocate need help understanding or upholding your rights and responsibilities, please talk with your doctor or nurse.

Patient Rights & Responsibilities

Assuring Access to Care 

You have the right to receive considerate, respectful and medically necessary care and to not be discriminated against for any reason. You have the right to know the names and roles of everyone who cares for you. You have the right to information about your diagnosis, treatment and possible medical outcome. We encourage you to talk with your physician and healthcare team about procedures and treatments and their risks and benefits. Except in emergencies or life-threatening situation, you must sign a consent form for all major procedures, and you have the right to change your mind and withdraw that permission at any time before the procedures.

You are responsible for asking questions when you do not understand or are not satisfied with the information or instructions given to you by your physician and healthcare team.

Refusing Treatment

You have the right to refuse any treatment or medications, as permitted by law. Our staff will help you understand the possible medical consequences of your refusal, but we are not responsible for any resulting harm. You have the right to be free from restraint unless it becomes necessary to protect your safety or that of others. Physical restraints will be applied only by trained healthcare professionals who will document the reason in your medical record and promptly call your physician. Medications will be used for the same purpose only under a physician's order.

You are responsible for the consequences of your decisions if you refuse treatment or do not follow the instructions of your physician or healthcare team.

Resolving Complaints

Each patient has the right to be informed of hospital policies and practices that relate to patient care, treatment and responsibilities. Each patient has the right to be informed of available resources for resolving complaints, conflicts and ethical issues. Patients unable to protect themselves have the right to have access to protective services, if appropriate.

You are responsible for telling your healthcare team when you are not satisfied with the care or services provided, would like to discuss ethical issues related to your healthcare, or when you have concerns about possible abuse or neglect in your home.

Protecting Your Privacy and Confidentiality

You have the right to privacy, and your healthcare team will discuss tests and treatments in such a way as to protect this right. Your medical records will be confidential unless you give permission for their release or in cases of suspected abuse or public health hazards when reporting is permitted or required by law.

You are responsible for following hospital rules, following instructions in case of emergency, and being considerate of and respecting the privacy and rights of other patients and staff.

Your health depends not just on your hospital care, but in the long run, on the decisions you make in your daily life. You are responsible for the effect lifestyle has on your own health.

Planning Your Care

You have the right to expect your doctor to coordinate your care, with the help of the hospital staff and other specialists as needed. You also have the right to be involved in planning your care, your discharge, or any transfer or referral to another care provider as recommended by your healthcare team. You have the right to expect quick response to reports of pain.

You are responsible for reporting any changes in your condition or problems in your treatment including your ability to care for yourself.

Deciding Your Future

You have the right to have an Advance Directive, legal in the state of Michigan, which is a Durable Power of Attorney for HealthCare Decision-Making. This document expresses your wishes and choices about your future care, and names an Advocate (someone who will make healthcare decisions for you if you are unable to make your wishes known).

If you have a written Advance Directive, you should give a copy to the hospital, your advocate, your family and your physician. If you do not have a written Advance Directive, we encourage you to discuss your wishes with your family and physician, and to complete one.

Understanding Billing and Payment

You have the right to a full explanation of your hospital bill and to information about financial aid for healthcare. You are responsible for providing accurate and timely information about methods of payment for hospital services or for working with the hospital to arrange payment.

Questions or Concerns

If at any time you or your advocate need help understanding or upholding your rights and responsibilities, please talk with your doctor or nurse, or ask to speak with the department manager. For a formal complaint a Customer Care Line is available 24 hours a day to confidentially resolve concerns regarding your room, food or nursing care. Please call 800.968.7111 to access the Customer Care Line.


 

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Patient Care Concerns

We are available 24 hours a day to confidentially address any concerns you may have regarding the quality of your care. Please call 800.968.7111 and ask to speak with a Unit Manager. If your concerns are not addressed to your satisfaction, you may contact The Joint Commission Office of Quality Monitoring at complaint@jointcommission.org, or write to One Renaissance Boulevard, Oakbrook Terrace, IL, 60181.