Customer satisfaction is a priority at McLaren Oakland. If you or your family have concerns or questions about your care, we encourage you to let us know. We encourage you begin by contacting
- The direct care nurse on your treatment unit
- The charge nurse on your treatment unit, or the nursing supervisor
- The nurse manager for the floor
If concerns remain unresolved to your satisfaction, contact Jacqueline Moore, Manager Patient Experience, at the Customer Care Line:
Customer Care Line
Click here to contact the Customer Satisfaction Coordinator regarding your concern/compliment.
Our goal is to provide you with an exemplary and quality care experience. Please let us know during your stay what we can do to make your stay an exemplary one.
If you were an inpatient at McLaren Oakland, shortly after your discharge, a patient satisfaction survey will be sent to you asking about your stay. We appreciate the feedback that you provide on the survey.