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Wireless internet service is available in many places throughout the hospital.


For your convenience, an automated teller machine (ATM) is located on the first floor, next to the visitor elevators.

Gift Shop

Gift shops are operated by the hospital auxiliary on the first floor of the Main and West Campuses. The proceeds from the gift shop are donated back to the hospital to assist with the needs of our patients. Cash, check and credit cards are accepted.


  • Monday - Friday: 9:00 am to 8:00 pm
  • Saturday and Sunday: 10:00 am to 6:00 pm

Spiritual Care

McLaren Bay Region has volunteer clergy available to all patients and their families. Please call the Clergy Office at ext. 46055 to request these services. If you have indicated on admission that you want your parish clergy contacted, the hospital will do that for you. The hospital chapel is located on the fifth floor across from the visitor elevators. It is open at all times.

Chaplain Services

Clergy Office: ex. 4-6055


The hospital chapel is located on the fifth floor across from the visitor elevators. It is open at all times.

Lounges and Waiting Areas

Lounges are located on every floor except the fifth floor. Each lounge is equipped with computers for use in updating family and friends about your loved one’s condition.

Patient Handbook / Visitor Guide

Download our Patient Handbook/Visitor Guide.

Send an E-Greeting

If you would like to send a greeting to a loved one or friend who is a patient at McLaren, please fill out the e-greeting form. A hospital volunteer or staff member will print the message and deliver it to the patient. 

Lost and Found

Security: (989) 894-3762

Please leave valuables at home or send them home with someone you trust when you are admitted. If that is not possible, please deposit your valuables and money in our safe.

These items may be retrieved when you are discharged. McLaren Bay Region cannot be responsible for replacement of personal belongings, or for items not secured in the hospital safe.

If you lose anything during your stay, please inform your nurse, or contact Security.

Hearing Impaired and Interpreter

Interpreter services are available at no charge. If you require a sign language interpreter or foreign language translator, please contact our Admitting Office at 989-894-3930. All sign language interpreters are certified, and we have access to translators for over 200 languages.

Telephone Devices for the Deaf (TDD), listening aids for the hearing impaired, and closed-caption television are available by calling the hospital operator. Press 0 on your room phone or dial ext. 4-3000.


Televisions are provided for each patient room. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. Earplugs or headphones are available; simply ask your nurse.

The television can be operated using your nurse call device. Closed-caption TV is available through the hospital operator. For television repair service, call ext. 4-3755, or inform your nurse.

Phone Calls

Telephones are provided in all patient rooms. To place a local call, press 9 followed by the local number. Long-distance phone calls must be charged to your credit card, calling card, home phone number or made collect.

Hourly Rounding

The nursing staff will be rounding every hour during the day and least every two hours at night to see if you need any assistance such as help going to the bathroom, a change in position, pain control, or that all your possessions are in reach.

Patient Pin Number

A personal identification number (PIN) may be assigned to a family member. This number identifies you as someone who can legitimately receive information about your family member. This system is used to safeguard patient confidentiality, a federal requirement under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Patient Identification

Any time staff members enter your room to administer medications, transport you or perform procedures and treatments, they must check your birth date and name before they proceed. At times, you may be asked the same questions repeatedly.

We are aware that this may be annoying. Please understand, that this verification process is a critical component in our patient safety program in order to guarantee that our patients receive the correct medications and treatments.

Mail (Delivery and Forwarding)

Hospital volunteers deliver mail and flowers directly to your room. Mail received after you are discharged will be forwarded to your home address.


Smoking and/or the use of any tobacco product, including electronic cigarettes, is not permitted anywhere in the hospital or on hospital grounds.

For information about how to quit smoking, call Cardiac Rehabilitation at 989-667-6641. Because the nursing staff is not able to care for you if you leave the building, patients may not leave the hospital to smoke. This rule is in place for your safety.

Fire Safety

We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will notify you. The hospital is fire resistant, and our employees are well-trained in safety procedures.


Please do not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located throughout the hospital.