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Feedback

We value your input in helping us provide the best care possible. Make sure to complete the HCAHPS survey you receive in the mail. We use the results to improve our care and reward our staff for excellent service.

If you have a concern or an idea of how we can improve our services, we ask that you let us know immediately. Please contact the patient experience manager at (989) 894-3828 or ask to speak with a supervisor or manager.

Patient Satisfaction (HCAHPS)

The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of health care. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider.

Patient Complaint

If you are not satisfied with the response you receive, or would like to register a complaint with the state of Michigan, you may do so in one of the following ways:

Call the toll-free Complaint Hotline at 800-882-6006

Complete a Health Facility Complaint Form (BHS-OPS-361): Submit the BHS Online Complaint Form on the internet at http://www.michigan.gov by clicking “Health Systems and Licensing,” “Featured Services” (buttons in left hand column).

Submit a letter with the following information:

  • Complainant’s name
  • Address
  • Telephone number
  • Facility name and location 
  • Patient name and location 
  • Nature of complaint
  • Date of incident

Mail written complaints to:

Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation Unit
P.O. Box 30664
Lansing, MI 48909

FAX: 517-241-0093

Breast Imaging consumers may directly contact the ACR to report a serious complaint if they feel that their concerns have not been adequately addressed by the facility. All serious consumer complaints must be submitted to the ACR in writing and include the:

  • Consumer’s name, address and telephone number
  • Consumer’s signature (if reported by the consumer)
  • Name and location of the ACR-accredited facility where the mammogram was performed
  • Description of the complaint Copies of the supporting documentation that would be helpful in addressing the complaint.

Consumer complaints may be faxed, emailed or mailed to:

Director, Breast Imaging Accreditation Program American College of Radiology
1891 Preston White Dr.
Reston, VA 20191

Phone: 703-648-9176
Email: mamm-accred@acr.org

The ACR will not follow-up any complaint that is submitted verbally or anonymously.