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Hand Clinic - What Our Patients Say About Us

“Customer Satisfaction is defined by the Customer”

We take the satisfaction of our patients very seriously.  We value and appreciate their feedback and can only improve when we have clearly defined our weaknesses.  Therefore we ask all patients to complete a confidential satisfaction survey after they have been  discharged from our clinic.  Questions are rated on a 5-point scale from Poor to Excellent.  Between January and March of 2005: 

  • 85% of our patients rated the time they spent with their therapist as “Excellent”.
  • 88% of our patients rated our therapists as Excellent in respecting their dignity.
  • 83% of our patients said their overall satisfaction with our clinic was Excellent.

 In addition, our patients made the following comments about their therapy at the Hand Clinic:

“I would not hesitate to return to your clinic if needed again.  Very friendly, professional, knowledgeable staff including the office staff.”

My therapist’s “attitude was admirable.  She seems to enjoy her job immensely and it is contagious.  She actually makes the visits enjoyable and fun.  She was great.”

My therapist “was excellent and cared about my outcome.  She wanted to get me back to normal.”

“All staff performed very professionally.”  My therapist “explained procedures thoroughly and answered all of my questions clearly.”

My therapist “was very professional.  She knew the latest research on my condition.  Very helpful with ideas on modifying activities, home program, etc.”