Filing a Patient Complaint

McLaren Greater Lansing is open to feedback about care providers, employees, and the facility. We encourage our patients and visitors to bring forward any concerns / issues by contacting our patient advocate using the following avenues:

Telephone – Patient Complaint Hotline


Mail – Patient Letter

McLaren Greater Lansing
Patient Advocate
401 W Greenlawn Ave
Lansing, MI 48910

McLaren Greater Lansing Contact Us Form

You may also file a complaint with the following agencies:

Department of Licensing and Regulatory Affairs – Bureau of Community and Health Systems (BCHS)
Complaint Hotline: 800-882-6006
BCHS Website

The Joint Commission Patient Safety Complaint
Customer Service: (800) 994-6610
Joint Commission Website

Keystone Peer Review Organization (KEPRO)
Beneficiary Helpline: 855-408-8557
KEPRO Website