Patient Services

Transitional Care Unit

This unit at McLaren Lapeer Region is a link between hospital and home - an added level of care available within the hospital. The unit is for people who are well enough to leave the hospital but who are still unable to fully care for themselves at home. The unit is licensed by the State of Michigan Nursing Home Regulatory Department. Our staff will provide more information if you may benefit from the services of the Transitional Care Unit.

Medicare Hospital Discharge Appeal

If you have Medicare, you have the right to appeal health care decisions with which you disagree.

You can request a Hospital Discharge Appeal if you believe you are not medically ready to leave the hospital. Please let your health care team members know if you have any concerns or need assistance regarding your discharge.

Telephone Interpreter Services

If English is not your first language, we do offer telephone interpreters who speak many different languages. Please ask your nurse if you need more information.

Patient Satisfaction

We want to make sure that you are comfortable and satisfied with your care. Your concerns are important to us. If you have any special needs, please share them with your health care team. Please contact the Nursing Manager or our Patient Advocate at (810) 667-5579 if you need assistance.

We pledge to work with you to make sure that all issues are resolved.

Reporting to regulatory agencies is an option if your concerns have not been appropriately addressed by our Patient Satisfaction Office.

Michigan Department of Community Health
Bureau of Health Services
Complaint Investigation Unit
P.O. Box 30664, Lansing, MI 48909
Fax: (517) 241-0093