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McLaren Lapeer Region Takes the Wait Out of the Waiting Room

Published on Tuesday, April 17, 2018

LAPEER, Mich.— In a continual effort to provide an enhanced patient experiences, the emergency department and trauma center at McLaren Lapeer Region has introduced online self-scheduling and check-ins to reduce patients’ wait times. Powered by InQuicker, the new, two-click scheduling functionality lets patients with non-life threatening or debilitating conditions view estimated wait times and stay at home until their treatment time arrives.

By making self-scheduling accessible, McLaren Lapeer Region offers patients more control over their healthcare experience by supporting a comfortable, more convenient experience. McLaren Lapeer Region decided to invest in self-scheduling as such tools have shown to have a significant impact on patient satisfaction with InQuicker users averaging 90 percent satisfaction.

“Providing an exceptional experience while treating our patients’ needs will always be our priority,” said Chris Candela, president and CEO of McLaren Lapeer Region. “By allowing them to schedule an ER visit, we’re able to let them wait in the comfort and familiarity of their home and ease any anxieties they might have about their emergency visit.”

InQuicker is not an appointment or reservation service, as the nature of emergency medicine does not allow for the scheduling of treatment. Rather, it estimates treatments times based on available resources—InQuicker users do not skip the ER wait time nor pass patients in the waiting room. And should a projected treatment time be delayed, a text and/or email notification is sent to the user.

All InQuicker requests are reviewed by McLaren Lapeer Region healthcare providers, with the system designed to filter for specific symptoms and keywords that might indicate a potential life-threatening condition. Those patients are immediately prompted to call 911 or head to their nearest ER.

To schedule treatment at the ER, or to learn more about the services offered at McLaren Lapeer Region, visit mclaren.org/lapeerregion.

About McLaren Health Care

McLaren Health Care, headquartered in Flint, Michigan, is a fully integrated health network committed to quality evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals, ambulatory surgery centers, imaging centers, an employed primary care physician network, commercial and Medicaid HMOs covering more than 250,000 lives, home health and hospice providers, retail medical equipment showrooms, pharmacy services, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Barbara Ann Karmanos Cancer Institute, one of only 47 National Cancer Institute-designated comprehensive centers in the U.S. McLaren has 22,500 employees and more than 43,000 network providers. Its operations are housed in more than 350 facilities serving the entire Lower Peninsula of the state of Michigan along with a portion of the Upper Peninsula. Learn more at mclaren.org.