Growth and Process Improvement Continues at McLaren Greater Lansing

2020 is off to a tremendous start for McLaren Greater Lansing. We are thrilled to announce the addition of two new da Vinci Xi robotic surgical systems which will increase our capacity by 600 cases each year. This allows for formal service line development as we work toward accreditation as a Center of Excellence for robotic surgery. We are also introducing VASER liposuction services, which build upon our already robust comprehensive breast care service line, aligned to our breast care center for complete patient care.

Our ED has been running at high census due in part to the widespread prevalence of influenza cases, and a major community outreach to promote our 30 minute service pledge. The launch of Clockwise in November has been a major success, with thousands of patients checking in to the ED online. You’ll see our live estimated ED wait times online and on electronic billboards throughout our market.

Over the course of the last few months, more than 1,000 McLaren Greater Lansing employees have gathered to hear Jay de los Reyes, chief operating officer, detail the vision for achieving and maintaining service excellence in every aspect of our organization. The one-hour sessions are the laying the foundation for the building blocks of service excellence with three simple tools that contribute to the perception of our attitudes.

Daily safety huddles are now taking place with department leaders, allowing for risks to be identified and addressed in real-time on a daily basis. Every area has a voice in these meetings and is given a platform to discuss safety and risks while recognizing those who help prevent harm through our recently launched Good Catch program. Through these measures we have continued our focus on being proactive rather than reactive to safety issues.

Progress on our new health care campus continues to remain on schedule for seeing our first patients in early 2022. Major structural work on the hospital is complete and we will soon break ground on a
state-of-the-art Cancer Center and Medical Services Building. The evolution of the project to be one seamlessly connected facility is a major development in bringing the future of patient-centered care to our market.

A major Cerner upgrade took place starting on February 15 and will help us continue to improve upon the platform. Our Clinical Informatics Committee (CLIC) was launched to review upcoming implementations, determine resources, assess impacts and gaps in operations, establish timelines, and identify opportunities to optimize, and their work has helped us move from 4,000 discern notifications in June 2019 down to 286 in January 2020.

Our PerfectServe implementation phase is nearing completion. Open items being followed up on by Clinical Education and CIS include on call scheduling, connectivity with the app, and physicians receiving repeat communications.

It is an exciting time to be part of the McLaren Greater Lansing team, and we look forward to continuing our growth and process improvement with your help.

- Kirk Ray, McLaren Greater Lansing President & CEO