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Rehab Patient Testimonials

Published on Wednesday, October 28, 2015
“Customer satisfaction is defined by the customer.” 

We take the satisfaction of our patients very seriously.  We value and appreciate their feedback and can only improve when we have clearly defined our weaknesses.  Therefore we ask all patients to complete a confidential satisfaction survey after they have been  discharged from our clinic.  Questions are rated on a 5-point scale from Poor to Excellent.  Between October and December of 2013: 
  • 97% of our patients rated the time they spent with their therapist as “Excellent.”
  • 100% of our patients rated our therapists as “Excellent” in respecting their dignity.
  • 90% of our patients said their overall satisfaction with our clinic was “Excellent.”
  • 97% rated the care they received as “Excellent.”

In addition, our patients made the following comments about their therapy at Rebound:

“Therapist was a delight! Professional, knowledgeable, excellent!”

“I had the best physical therapist I ever have worked with. She was personable, patient, and knew what to do for my problem.” 

“Therapist was awesome: so professional, which is important for a pelvic floor disorder treatment. She mad me feel incredibly at ease and comfortable with all aspects of treatment.”

“Therapist was wonderful-compassionate, caring and did a wonderful job explaining things.”