Talk To Us
Customer satisfaction is a priority at McLaren Oakland. If you or your family have concerns or questions about your care, we encourage you to let us know. We encourage you to begin by contacting:
- The direct care nurse on your treatment unit
- The charge nurse on your treatment unit, or the nursing supervisor
- The nurse manager for the floor
If concerns remain unresolved to your satisfaction, contact Jessica Mathiak, Manager Patient Experience, at the
Customer Care Line:
(248) 338-5314
Our goal is to provide you with an exemplary and quality care experience. Please let us know during your stay what we can do to make your stay an exemplary one.
Shortly after inpatient discharge, a patient satisfaction survey will be sent to you asking about your stay. We appreciate the feedback that you provide on the survey.
Thank A Nurse
If you or a loved one has ever received care in a hospital, you know how important nurses are during your stay. They manage your care, answer your questions and offer compassion and support to each patient and family.
At McLaren Oakland, we salute our nurses for their commitment to high-quality patient care, and we invite you to do the same. Please use the form below to share a message of thanks to McLaren Oakland nurses. Whether you're a former patient or a current team member, our nurses are at the heart of our organization and we encourage you to help us recognize them for their dedication.
Contact Us
Please feel free to call our Patient Experience Hotline at (248) 338-5006
Patient Complaint
Please speak with your nurse or Nurse Leader if you have any questions or concerns about your care. If your issue is still not resolved, then contact our Patient Experience Hotline at (248) 338-5006. You also have the right to file a complaint with either:
Michigan Department of Community Health
P.O. Box 30664
Lansing, MI 48909
800-882-6006
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630-792-5636
Website: www.jointcommission.org, then click “Report a Patient Safety Event”