Talk To Us
Customer satisfaction is a priority at McLaren Flint. If you or your family have concerns or questions about your care, we encourage you to let us know. We encourage you to begin by contacting:
- The direct care nurse on your treatment unit
- The charge nurse on your treatment unit, or the nursing supervisor
- The nurse manager for the floor
If concerns remain unresolved to your satisfaction, please contact:
Patient Experience Department:
810-342-CARE (2273)
FLT_PatientExperience@mclaren.org
Our goal is to provide you with an exemplary and quality care experience. Please let us know during your stay what we can do to make your stay an exemplary one.
Shortly after inpatient discharge, a patient satisfaction survey will be sent to you asking about your stay. We appreciate the feedback that you provide on the survey.
Thank A Staff Member
If you or a loved one has ever received care in a hospital, you know how important all staff members are during your stay.
At McLaren Flint, we salute all our staff for their commitment to high-quality patient care, and we invite you to do the same. Please use one of the links below to share a message of thanks to any McLaren Flint staff you feel is deserving of it.
DAISY Award Nomination Form Rose Award Nomination Form
The DAISY Award is for nursing staff. The Rose Award is for all other staff. Please email completed forms to Tiffany.Cannon@mclaren.org.
Patient Complaint
Please speak with your nurse, or the Nurse Leader of the nursing unit you are on, if you have any questions or concerns about your care. If your issue is still not resolved, then contact our Patient Experience Department at (810) 342-CARE (2273) or email us at FLT_PatientExperience@mclaren.org. Please keep in mind that we do not reimburse for lost belongings.