McLaren Bay Special Care
Patient And Visitor Information

Information For Patients and Visitors


McLaren Bay Special Care
3250 East Midland Road, Suite 1
Bay City , MI 48706
Phone:(989) 667-6802

Visiting Hours

Effective immediately, due to a significant decline in COVID-19 cases throughout the community and within our hospitals, the visitor policy has returned to pre-pandemic guidelines for McLaren Bay Region and McLaren Bay Special Care. This policy pertains to McLaren Bay Region's main campus located at 1900 Columbus Ave., Bay City, as well as at McLaren Bay Special Care located at 3250 E. Midland Rd., Suite 1, Bay City.

"This is a huge milestone for us, marking the first time we have reverted our visitor policy back to our normal pre-pandemic guidelines since the beginning of the COVID-19 pandemic almost two years ago," said Norman Chapin, MD, Chief Medical Officer at McLaren Bay Region. "We are excited to make this change for our patients. We understand the important role family and friends play in the healing process, and we are grateful for the declining COVID-19 numbers in our community which have made this change possible."

Regular visiting hours for McLaren Bay Region and McLaren Bay Special Care are 8:30 a.m. - 8:00 p.m. Guidelines may vary by department, notably Behavioral Health, ICU/NICU/CCU, and Inpatient Rehab, but each is established in the best interest of the patient. It is important to mention children are permitted with proper adult supervision except as noted in each area. "If you are unsure of visitor restrictions for a specific department, we welcome you to call ahead," said Chapin.

As a reminder, the following guidelines must be followed by all visitors:

  • Prior approval by the patient's nurse must be received before bringing in any type of food, beverage or medication.
  • No smoking regulations must be observed.
  • Visitors are requested to maintain the common courtesy of no more than two visitors per patient at one time. Special circumstances will be considered.
  • When a physician or other member of the hospital staff arrives, visitors may be requested to leave the patient's room, which allows the patient to have privacy and efficiency of care. However, visitors may stay in the room if requested by patient and provider.
  • Clergy may visit at any time the patient wishes.
  • Visitors will be requested to observe hospital quiet time from 2:00 p.m. - 4:00 p.m.
All visitors will be screened for COVID-19 symptoms, will be required to adhere to the established Personal Protective Equipment policy at each hospital, and must wear a mask at all times, including while in the patient’s room. Visitors who are observed not wearing a mask, may be asked to leave.

As the visitation policy changes, McLaren Bay Region and McLaren Bay Special Care will continue to keep patients and the community informed through their respective websites, and as well as on their social media platforms.

Regular Visiting Hours – 8:30 A.M. TO 8:00 P.M.

  • Guidelines may vary, but each is established in the best interest of the patient.  Children are permitted with proper adult supervision but are not to be left unattended.
  • McLaren Bay Special Care’s regular visiting hours are 8:30 A.M. to 8:00 P.M. Children/Siblings under 12 years of age must be accompanied by a responsible adult to visit a patient in the patient’s room.
  • Some visitors will elect to stay “around the clock” with extremely ill patients.  Nursing Supervision should be notified.  Only one to two visitors may spend the night.  Families are encouraged to set up a schedule for twenty-four (24) hour visiting of terminal patients to limit the number of members present at any one time and to encourage appropriate rest for them.

Your Medical Record

You have the right to expect that medical information regarding your care will be treated as confidential, and

McLaren Bay Special Care has the obligation to safeguard your records against unauthorized disclosure. A complete inpatient, outpatient surgery or emergency record of each patient's care, treatment and progress is kept in the Medical Records Department.

Medical Records

Contact the Medical Record department at McLaren Bay Special Care.

Medical Records

MyMcLaren Chart

My McLaren Chart is a secure online portal where you can access your medical information.

MyMcLaren Chart

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