A Patient's Rights


A patient has the right:

  • To care regardless of race, creed, color, national origin, sex, age, handicap, marital status, sexual preference, height, weight, political or religious beliefs or source of payment;
  • To receive and examine an itemized explanation of his or her bill regardless of the source of payment and to receive, upon request, information relating to financial assistance available through the hospital;
  • To receive, for a reasonable fee, a copy of his/her medical record upon request. A third party shall not be given a copy of the patient's medical record without prior authorization of the patient;
  • To access information contained in his/her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits;
  • To be informed of the source of the hospital’s reimbursement for his/her services and of any limitations which may be placed upon his/her care;
  • To confidentiality about their treatment and medical records, except as required because of a transfer to another health care facility or as required by law or third party payment contract;
  • To personal privacy with consideration, respect, and full recognition of his or her dignity and individuality;
  • To obtain information concerning his/her diagnosis, treatment and any known prognosis; to information regarding any experimental procedure proposed as part of his or her treatment;
  • To refuse treatment to the extent provided by law and to be informed of the consequences of that refusal;
  • To present grievances or recommend changes in policies and/or services on behalf of him or herself, or others, to any hospital staff member, government official, The Joint Commission or to another person of his or her choice within or outside the Hospital, free from restraint, interference, coercion, or discrimination; and to present hospital policies and/or procedures for initia¬tion, review and resolution of patient concern/complaints. If you have a concern, please contact: the Patient Relations Department 989-779-5257. Pick up the brochure entitled "A Citizen's Guide for Filing a Complaint Against a Health Facility " or the brochure entitled “Information on Your Rights as a Patient at McLaren Central Michigan” found in any of the hospital's main waiting areas, or contact the Michigan Department of Community Health 1-800-882-6006 or KEPRO 1-855-408-8557.
  • To reasonably informed participation in decisions involving his/her health care and to know the identity and professional status of individuals providing service to him/her;
  • To formulate an Advanced Directive and to have hospital staff and practitioners who provide care in the hospital comply with these directions;
  • To receive information about pain and pain relief measures as well as the right to a concerned staff committed to pain prevention and management. This includes health profession¬als who are dedicated to relieving pain by responding quickly to reports of pain, who provide pain management techniques and who allow the patient to play an active role in how his/her pain is managed;
  • To access people outside of CMCH by means of visitors and by verbal and written communication;
  • To civil and religious liberties, including the right to independent personal decisions and the right to knowledge of available choices, and the hospital shall encourage and assist in the fullest possible exercise of these rights, unless medically contraindicated as documented by the attending physician in the medical record;
  • To be free from mental and physical abuse and to receive care free from the use of physical and chemical restraints, except those restraints authorized in writing by a physician for a specified and limited time or as are necessitated by an emergency to protect the patient from injury to self or others;
  • To be free from performing services for the hospital that are not included for therapeutic purposes in the plan of care;
  • To information about the hospital's rules and regulations affecting patient care and conduct;
  • To information and informed consent of donations of organs and tissue.


A patient is responsible for following the hospital's rules and regulations affecting patient care and conduct. A patient is responsible for providing a complete and accurate medical history. A patient is responsible for making it known whether he or she clearly comprehends a contemplated course of action and the things he or she is expected to do. A patient is responsible for being considerate of the rights of other patients, personnel and property. A patient is responsible for providing the hospital with accurate and timely information concerning his or her sources of payment and ability to meet financial obligations. A patient is responsible for following the treatment plan recommend¬ed by the practitioner primarily responsible for his or her care.

McLaren Central Michigan is providing this material to inform you about your right to make your own decisions about medical treatment. As a competent adult, you have the right to accept or refuse any medical treatment. "Competent" means you have the ability to understand your medical condition and the medical treatments for it, to weigh the possible benefits and risks of each treatment and then to decide whether you want to accept treatment or not.

As long as you are competent, you are the only person who can decide what medical treatment you want to accept or reject. You will be given information and advice about the pros and cons of different kinds of treatment and you can ask questions about your options. But only you can say "yes" or "no" even if the treatment you refuse might keep you alive longer and others want you to have it.