YOUR OPINION COUNTS
The Mission of McLaren Health Care is to provide the best value in healthcare as defined by quality outcomes and cost. We value your input in helping us to achieve our mission. If you have a concern or an idea of how we can improve our services, we ask that you let us know immediately. Please contact the Patient Representative at (989) 772-6700, or ask to speak with a supervisor or manager.
If you are not satisfied with the response you receive, or would like to register a complaint with the State of
Michigan, you may do so in one of the following ways:
- Call the toll-free Complaint Hotline at (800) 882-6006
- Complete a Health Facility Complaint Form (BHS-OPS-361)
- Submit the BHS Online Complaint Form on the Internet at http://www.michigan.gov/lara/0,4601,7-154-63294_72973---,00.html
- Submit a letter with the following information: Complainant’s name, address, and telephone number
- Facility’s name and location
- Patient name and location
- Nature of complaint
- Date of incident
Mail written complaints to:
Michigan Department of Community Health
Bureau of Health Systems,
Complaint Investigation Unit
P.O. Box 30664
Lansing, MI 48909
Fax: (517) 241-0093
The public may also contact The Joint Commission with concerns about patient care and safety in the hospital that you feel the hospital has not addressed:
Joint Commission’s Office of Quality Monitoring
(800) 994-6610 or complaint@jointcommission.org
BREAST IMAGING
Breast Imaging consumer’s may directly contact the ACR to report a serious complaint if they feel that their concerns have not been adequately addressed by the facility. All serious consumer complaints must be submitted to the ACR in writing and include the:
- Consumer’s name, address and telephone number
- Consumer’s signature (if reported by the consumer)
- Name and location of the ACR-Accredited facility where the mammogram was performed
- Description of the complaint
- Copies of the supporting documentation that would be helpful in addressing the complaint
Consumer complaints may be faxed, emailed, or mailed to:
Director, Breast Imaging Accreditation Program
American College of Radiology
1891 Preston White Drive, Reston, VA 20191-4397 (703) 648-9176
mamm-accred@acr.org
The ACR will not follow up any complaint that is submitted verbally or anonymously.