Patient Access Representative Diane Hart Selected as McLaren Flint's September Outstanding Employee of the Month

Author: Matt Bueby

McLaren Flint is pleased to announce September’s Outstanding Employee of the Month, Diane Hart. Hart was presented the honor by hospital leadership on September 29, 2022.

“I've been an employee at McLaren for over 31 years, and to be recognized is a huge honor especially when there's so many amazing people here,” said Hart upon receiving her award.

“Diane has always gone the extra mile for her patients, whether it be getting them a blanket to stay warm, providing them with food and water during their wait, or just holding a conversation with them to make them feel more comfortable and not alone, ” said Jennifer LaPorte, supervisor of patient access, who nominated Diane. “The care and compassion she has really goes a long way with the patients. We had a patient’s wife recently come in and present Diane and the team with a card noting that she was so impressed with the customer service, helpfulness, and kindness Diane provided. Diane has definitely raised the bar when it comes to customer service.”

Though Hart has worked in various roles over the years at McLaren, it’s her time in the Emergency Department that she says, is where she is meant to be. “I've had several different jobs throughout my Career at McLaren, but being part of the ED Registration Team is my true calling,” Hart said. “It's always been my personality to bring a positive attitude, compassion, and respect to each person I encounter. I feel that a little kindness goes a long way. I'm so grateful and humbled for this honor.”

The Outstanding Employee of the Month candidates are nominated by managers, directors, and McLaren Flint’s executive leadership team. Criteria for nomination are based on the hospital’s mission and core values: contribution to culture and core values, teamwork, going the extra mile, outstanding patient service, performance excellence, and commitment.