Phone Scam Using Hospital Name Attempts to Exploit Community Members

Officials at McLaren Bay Region have been made aware of a concerning scam in Bay County involving fraudulent phone numbers.

According to Heather McAllister, Director of Regulatory Compliance for McLaren Bay Region, the fraudulent parties have technology that can make the recipient’s caller ID appear as McLaren Bay Region. Fraudulent calls have been reported to display as “McLaren Bay,” “Bay Region” and “McLaren Bay Psychiatric” on various caller ID systems in a scamming practice called ID spoofing.

“It’s unfortunate that our hospital name is being used to make people more vulnerable to these phone scams,” McAllister said. “We will continue to diligently investigate these matters to seek a resolution that protects the safety and privacy of our patients and community.”

If you have concerns about a phone call that appears to be from McLaren Bay Region, hospital officials recommend hanging up immediately. All fraudulent calls reported to the hospital are investigated, and to date, none have been found to originate from within McLaren Bay Region or other McLaren subsidiaries or offices.

About McLaren Health Care

McLaren Health Care, headquartered in Flint, Michigan, is a fully integrated health network committed to quality evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals, ambulatory surgery centers, imaging centers, the state’s only proton therapy center, an employed primary care physician network, commercial and Medicaid HMOs covering more than 260,000 lives, home health and hospice providers, retail medical equipment showrooms, pharmacy services, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Barbara Ann Karmanos Cancer Institute, one of only 45 National Cancer Institute-designated comprehensive centers in the U.S. McLaren has 21,000 employees and more than 25,000 network providers. Its operations are housed in more than 300 facilities serving a 54-county market and 75 percent of Michigan’s population. Learn more at