VitalCare Receives Patient Satisfaction Award of Distinction

Top 25 HHCAPSVitalCare Home Health, an affiliate of McLaren Northern Michigan, received the 2017 Fazzi Associates’ Home Health Care Consumer Assessment of Health Plans Study (HHCAHPS) Patient Satisfaction Award of Distinction.

VitalCare demonstrated superior performance in overall patient satisfaction and the likelihood of recommending to others, which placed them in the top 25 percent of the Fazzi’s National Patient Satisfaction database in 2016.

“The VitalCare home health team is dedicated to the care they provide,” stated Brent LaFaive, MSN, MHA, RN, CWON, Director of Home Health and Specialty Services at VitalCare. “This award speaks to the high level of clinical and customer service they all give on a daily basis. They truly care about their patients and work to serve them as if they were caring for their own family.”

VitalCare is northern Michigan’s largest home health care provider. This includes nurses, physical, occupational, and speech therapists, medical social workers, and home health aides. In addition to providing services to patients and their families in northern lower Michigan and St. Ignace, VitalCare operates three home medical equipment stores, offers private duty nursing, home health services, adult day services, and hospice care, both in-home and at the Hospice House in Cheboygan and Hiland Cottage in Petoskey. VitalCare is Medicare certified, Blue Cross-approved, and CHAP-accredited.