McLaren Health Care
McLaren Bay Region

Obtaining Your Medical Records

A complete inpatient, outpatient surgery or emergency record of each patient's care, treatment and progress is kept in the Medical Records Department. You have the right to expect that medical information regarding your care will be treated as confidential, and

McLaren Bay Region has the obligation to safeguard your records against unauthorized disclosure.

Printed Copy

Release of your medical records

Medical records may only be requested by the person they belong to or their legal representative according to HIPAA Federal laws.

Fill out the Authorization to Release Medical Records form. Be sure to include the specific dates of service needed, specific type of information along with the reason for the request. The form can be obtained at:

Medical Records

McLaren Bay Region


Medical Records Department
1900 Columbus Ave
Bay City, MI 48706

(989) 894-3873

Fax: (989) 891-8170


Monday – Friday: 8:00 a.m. - 4:30 p.m.
Medical Records is closed on weekends and holidays.

Copy Fee:
There is no charge for your medical records.

Release Health Information Form

My McLaren Chart Online Portal

Created your account BEFORE June 5, 2021


My McLaren Chart user AFTER June 5, 2021


My McLaren is a secure online portal where patients can access their medical information and become a partner with us in managing their health.

Frequently Asked Questions

My McLaren Chart Benefits

  • Access their medical information 24 hours a day, seven days a week
  • Review clinical summaries and care instructions about recent visits
  • Get lab and test results
  • My McLaren Chart is completely FREE to our patients

More information and features will be added to My McLaren Chart in the future as we find new and innovative ways to connect with our patients.

My McLaren Account Sign Up

At your next visit to a McLaren facility (hospital, physician office or outpatient facility) please provide your email at registration. A secure invitation containing a link to complete registration to join My McLaren Chart will be emailed to you.

Having Trouble? - My McLaren Chart Assistance

For technical assistance with My McLaren Chart for new users as of June 5, 2021, please call (877) 621-8014.

For assistance with your My McLaren Chart account created before June 5, 2021, please contact Syntellis Performance Solutions at (800) 851-5043 or email

Frequently Asked Questions

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