McLaren Health Care
McLaren Greater Lansing

Obtaining Your Medical Records

A complete inpatient, outpatient surgery or emergency record of each patient's care, treatment and progress is kept in the Medical Records Department. You have the right to expect that medical information regarding your care will be treated as confidential, and

McLaren Greater Lansing has the obligation to safeguard your records against unauthorized disclosure.

Printed Copy

Release of your medical records

Medical records may only be requested by the person they belong to or their legal representative according to HIPAA Federal laws.

Fill out the Authorization to Release Medical Records form. Be sure to include the specific dates of service needed, specific type of information along with the reason for the request. The form can be obtained at:

Medical Records

McLaren Greater Lansing

Medical Records Department
2900 Collins Rd
Lansing, MI 48910

(517) 975-6550, Option 1

Fax: (517) 975-6561

Monday – Friday: 8 a.m. - 4:30 p.m..
Medical Records is closed on weekends and holidays.

Copy Fee:

McLaren Greater Lansing Medical Records Department DOES charge for copies. Payment can be made by credit/debit card, check or money order to "MMRA." If a patient can show that they cannot pay, one copy will be given for free. Speak to staff with any questions. 

Release Health Information Form

Pathology Department

Test slides are provided
Monday – Friday: 8:00 a.m. to 4:30 p.m., (except Holidays).
Phone: (517) 975- 6465
Fax: (517) 975-6460. 
At least 24-hours is needed for specimens to be ready.

Radiology Department

Phone: (517) 975-6382
Fax: (517) 975-6362.
At least 24-hours is needed for x-rays to be ready.

Copies of x-rays for follow-up for doctor(s) appointments can be provided. X-Rays can be given in film or CD form. Unless requested, x-rays will be on a CD. McLaren Greater Lansing may charge for copies. Payment can be made in cash, or by check or money order to "McLaren Greater Lansing."

Radiology is on the 1st floor off of the main lobby. Please park in parking lot B.

My McLaren Chart at McLaren Greater Lansing

Created your account before December 18, 2018?


My McLaren Chart user after December 18, 2018?


My McLaren is a secure online portal where patients can access their medical information and become a partner with us in managing their health.

My McLaren Chart Benefits

  • View visit summaries and lab, radiology, and pathology results from past and current visits
  • Send messages to your care team
  • Access educational information about upcoming procedures
  • Connect to a site where you can pay your bill

My McLaren Account Sign Up

At your next visit to a McLaren facility (hospital, physician office or outpatient facility) please provide your email at registration. A secure invitation containing a link to complete registration to join My McLaren Chart will be emailed to you.

Frequently Asked Questions More information and features will be added to My McLaren Chart in the future as we find new and innovative ways to connect with our patients.

Connect Your Health App/Fitness Tracker

McLaren Greater Lansing now offers you the ability to securely connect your health records to some third-party websites, health management apps, and diet/fitness trackers. This new feature provides access to your health and wellness data that will enable you and your care team to make informed choices.

To request an interface to allow you to securely connect your health records to your preferred app, please complete the form.

Once we receive your request, McLaren Greater Lansing will work with the appropriate vendors to determine if they meet the technical requirements in order to establish a secure connection.

*Indicates required information

Having Trouble? - My McLaren Chart Assistance

For technical assistance with My McLaren Chart for new users as of December 18, 2018, please call (877) 621-8014.

For assistance with your My McLaren Chart account created before December 18, 2018, please contact Syntellis Performance Solutions at (800) 851-5043 or email

Frequently Asked Questions

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