Patient Satisfaction (HCAHPS)

You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (989) 672-5793. If you are not satisfied with the response, you may submit a letter with the following information:

  • Complainant’s name, address, and telephone number
  • Facility name and location
  • Patient name and location
  • Nature of complaint
  • Date of incident

Send written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093

Thank your doctor, nurse or care provider

We think our doctors, nurses and care providers are the best and want to offer you the ability to e-mail a note of thanks. If you would like to thank someone who took care of you and/or a family member or friend, fill out our online form.

Messages received will be shared with the honoree. We may also share your comments within our organization or externally. “Thank Your Doctor, Nurse or Care Provider" is not confidential or secure, so please do not include information you do not want to be viewed by others.

Thank Your Doctor, Nurse, or Care Provider

Daisy Award

DAISY Award recipients personify our commitment to outstanding health care services. These men and women consistently demonstrate a dedication to excellence through clinical expertise, extraordinary service and compassionate patient care. They are recognized as outstanding role models among their fellow nursing professionals.

Click here to learn more on our Daily Award and to fill out the nomination form