McLaren Caro Region
Feedback and Recognition

Patient Satisfaction (HCAHPS)

You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (989) 672-5793. If you are not satisfied with the response, you may submit a letter with the following information:

  • Complainant’s name, address, and telephone number
  • Facility name and location
  • Patient name and location
  • Nature of complaint
  • Date of incident

Send written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093

Daisy Award