Patient and Visitor Information

At McLaren Flint, we recognize that family engagement is a very valuable part of the healing process. Our team wants your visit to be the most comfortable it can be. Whether you're being cared for as a patient, or just visiting a loved one, please refer to the various information regarding visitation hours and guidelines.

Visiting Hours and Guidelines

General Visiting Hours

8:00 a.m. – 8:00 p.m.

During these hours patients on an inpatient unit can have two visitors at the bedside. One visitor may stay at the bedside 24 hours a day. However, some visitor restrictions may apply to semi-private rooms.

Emergency Department

- Each ER patient and admitted patient may have two healthy adults at the bedside at one time.

Surgical and Procedural

- Surgical and Procedural: One healthy visitors before and after surgery.
- Outpatient Procedures (Including Lab and Imaging): Two healthy visitors.

Behavioral Health Unit (BHU)

- Behavioral health patients may have two Adult Visitors, four times per week (Tues., Thurs., Sat., and Sun 2 p.m. -3 p.m.).

Labor and Delivery

- Labor and Delivery: Two healthy visitors may remain with the laboring mother. Two healthy support people may visit following delivery.

Pediatric Patients

- Pediatric patients may have up to two Parents/Guardians.

End-of-life Visitors

- Limitations do not apply to these patients

Visitor Guidelines

• Visitors are asked to remain home if they have signs/symptoms of COVID or other illnesses.
• For your safety, visitors entering droplet precaution rooms must wear a mask while in the room. (The patient is encouraged to wear a mask when visitors are present.)
• Visitors should remain with the patient in their room unless asked otherwise by the clinical team.
• Children who are visiting will need to be supervised at all times while in the building.

Amenities

McLaren Flint provides families the basic amenities listed below and more.
- Valet Parking: This service is available to our patients and visitors. Located at the main entrance, it can be accessed Monday through Friday from 6 a.m. to 6 p.m. The cost for this service is $5 per vehicle.

• Coffee Bar
• WiFi
• Gift Shop
• Reflection Room
• Lounges and Waiting Areas
• Hearing Impaired and Interpreter
• TV
• Telephones
• Hourly Rounding
• Mail (Delivery and Forwarding)
• Lost and Found

Cafeteria

The medical center's cafeteria is located on the ground floor in the north building.

Cafeteria Hours

Monday - Friday:
Breakfast 7 am - 10:30 am
Lunch 11 am – 2 pm

Weekends
Breakfast 7 am -10 am
Lunch 11 am -2 pm
Grab and Go 2 pm – 5 pm

Café Hours
The medical center’s Café is located on the main floor around the corner from the main lobby and gift shop.
Monday-Friday 7 am – 7 pm

Vending Machines: Vending machines are available in several patient care waiting rooms as well as in the seating area of the 1st floor cafe.

Valet Parking

Valet parking is available at the hospital's main entrance. Additional parking options include the visitor parking ramp, accessible from the main driveway, and the free visitor parking lot located directly across from the hospital.

Valet service is available at a cost of $5
Monday-Friday 5 a.m. – 6 p.m.
Weekends 9 a.m. – 5 p.m.

Feedback and Recognition

Customer satisfaction is a priority at McLaren Flint. If you or your family have concerns or questions about your care, we encourage you to let us know. We encourage you to begin by contacting:

• The direct care nurse on your treatment unit
• The charge nurse on your treatment unit, or the nursing supervisor
• The nurse manager for the floor

If concerns remain unresolved to your satisfaction, please contact:

Patient Experience Department:
810-342-CARE (2273)
[email protected]

Thank your provider

If you or a loved one has ever received care in a hospital, you know how important all staff members are during your stay.

At McLaren Flint, we salute all our staff for their commitment to high-quality patient care, and we invite you to do the same. Please use one of the links below to share a message of thanks to any McLaren Flint staff you feel is deserving of it.

DAISY Award Nomination Form
Rose Award Nomination Form

Patient Satisfaction

You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (810) 342-CARE (2273). If you are not satisfied with the response, you may submit a letter with the following information:

• Complainant’s name, address, and telephone number
• Facility name and location
• Patient name and location
• Nature of complaint
• Date of incident

Send written complaints to:

Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093

Frequent Phone Number Directory

Need to call McLaren Flint?

• Main Number / Hospital Operator - (810) 342-2000
• Floor 12S Nursing Station - (810) 342-2065
• Floor 11S Nursing Station - (810) 342-2258
• Floor 10S Nursing Station - (810) 342-2270
• Floor 9S-PCU Nursing Station - (810) 342-2616
• Floor 8S Nursing Station - (810) 342-2395
• Floor 7S Nursing Station - (810) 342-2279
• Floor 6S-CCU (Rooms 601 - 610) Nursing Station - (810) 342-2329
• Floor 6S-CCU (Rooms 611 - 618) Nursing Station - (810) 342-2351
• Floor 5S-ICU (Rooms 501 - 510) Nursing Station - (810) 342-2325
• Floor 5S-ICU (Rooms 511 - 518) Nursing Station - (810) 342-2327
• Floor 6C-TCU Nursing Station - (810) 342-2406
• Floor 5N-Rehab Nursing Station - (810) 342-2071
• Floor 5N-Joint Express Nursing Station - (810) 342-5505
• Floor 4C-Surgical Care Unit Nursing Station - (810) 342-3300
• Floor 4N-Rehab Nursing Station - (810) 342-2071
• After Hours Nurse Manager - (810) 342-5056