Patient & Visitor Information
McLaren Macomb welcomes visitors to the hospital.
Visiting Guidelines
- Please remain home if you have signs/symptoms of any illnesses.
- Visitor Limit: Two visitors per patient; visitors must be 12 years or older (unless sibling of a newborn).
- Visiting hours are 8 A.M. to 8 P.M., except in specialty units of the hospital:
- Family Birthing Center: Care partner and two support people have 24-hour access; during labor and delivery and the first three hours of recovery they are the only individuals who may visit. After that period, two visitors and the care partner may visit from 8 a.m.-8 p.m.
- Emergency Department: Two visitors per patient in the ED and Fast Track. Trauma and holding beds are limited to one visitor per patient.
Parking
Parking is free at McLaren Macomb. The parking and campus map provides details on the hospital's entrances, drop-off locations and parking.
Amenities at McLaren Macomb
- Gift Shop (Atrium Lobby)
- Cafeteria (Lower Level)
- Lounges & Waiting Areas
- Perks Café (Atrium Lobby)
- WiFi
- Reflection Room
Cafeteria: Located in the lower level of the main hospital, the cafeteria is open 6:30 a.m. - 2 p.m.
Gift Shop: The Gift Shop at McLaren Macomb is available to assist with a wide range of unique gifts and personal items to brighten your day including:
- Seasonal fresh flower arrangements & potted plants
- Custom gift arrangements for new moms & special occasions
- Balloons, plush toys, baby keepsakes & blankets
- Fragrances, personal necessities & toiletries
- Magazines, books, puzzles & snack items
- Sports & historic memorabilia
- Greeting cards & jewelry
The Gift Shop is located in the Atrium Lobby near the Main Entrance of the hospital.
Hours: Mon-Fri, 9 a.m. - 8 p.m. and Saturday/Sunday noon - 4 p.m.
Phone orders can be placed during operating hours: 586-493-8105.
Spiritual Care - The all-faiths Reflection Room is in the Main Lobby and open 24/7.
Send a Greeting
If you would like to send a "prayer email or well wish" to a patient at McLaren Macomb, please complete our form.
Submit Message
Recognize a Team Member
We are proud of the high quality and compassionate care our team provides and we encourage you to share a message of thanks to our team.
Feedback
If you have questions or concerns about your care, we encourage you to let us know by contacting:
- The direct care nurse on your treatment unit
- The charge nurse on the unit or the nursing supervisor
- The nurse manager for the unit
If concerns remain unresolved to your satisfaction, please contact our Patient Advocate: Kim Nicholson, 586-493-2067, [email protected]
Patient Satisfaction
You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (810) 342-CARE (2273). If you are not satisfied with the response, you may submit a letter with the following information:
- Complainant's name, address, and telephone number
- Facility name and location
- Patient name and location
- Nature of complaint
- Date of incident
Send written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093
Volunteer Services
The Volunteer Guild at McLaren Macomb was established in 1955 to support patient care, projects and events to improve patient care. Volunteers must be over age 18 (or 16 with guardian permission), commit to at least four hours a week for one year, attend orientation and have a TB test (no fee).
Volunteers are vital to patient care and community outreach at the hospital. Learn more about how you can make an impact!
Volunteer Now
Or call (586) 493-8033
Frequently Used Phone Numbers
- Main Number/Hospital Operator: (586) 493-8000
- Foundation: (586) 741-4330
- Medical Records: (586) 493-8400
- Patient Experience: (586) 493-3320
- Patient Financial Services: (877) 765-8335
- Physician Referral: (855) 466-2527
- Volunteer Services: (586) 493-8174