FAQs

Yes, you can message your Karmanos care team through the Karmanos HealtheLife Patient Portal.

Notification settings allow you to receive a notification each time your provider or health care organization sends a message to you or updates your health care record. After logging in, you may be initially asked to verify your email address and update your notification settings. After this initial set-up, you can use the steps below to update your notification settings any time.

Complete the steps below to access and update notification options.

1. Log in to the patient portal.
2. Access the notification settings by clicking your name at the bottom left and selecting Notifications.
   

   

   The Notifications page opens.



3. Select the check boxes for the notification methods you want for each section of the patient portal. The sections on the page vary depending on your organization.
   
   The patient portal uses the selected methods to contact you when you have notifications. The following options vary depending on your organization:
   • Email: The patient portal sends notifications to the email address you entered above.
   • Text: The patient portal sends short message service (SMS) text notifications to the phone number you entered above.
   • Mobile Push: Your mobile app displays mobile push notifications on your mobile device.
4. Verify your email address and phone number.

Note: Email address is required regardless of whether you want to receive notifications. Phone numbers are optional.

5. Optionally update your email address and add or update your mobile phone number.
6. Click Save to save your changes. A confirmation message is displayed.

No. Answering these questions is voluntary. We ask so that we can better serve our diverse community and offer the best high-quality care.

We understand that our patient's privacy is of the utmost importance. The information patients share is private and protected by law and only shared with their healthcare provider within McLaren Health Care. Our staff only accesses this information when it is necessary for providing care, health care operations and billing. We have dedicated teams to help protect patient’s information.

• REaL (race, ethnicity and preferred language)
• SOGI (sexual orientation and gender identity)
• Sex assigned at birth
• Religious, spiritual, and cultural needs

Our understanding of how sex, sexual orientation and gender identity directly impact health and well-being has grown. We use this information:

• To better understand the patients and communities we serve.
• To provide safe and appropriate medication dosages and medical treatment.
• To evaluate quality improvements and remove inequities, if needed.
• To provide supportive services and programs to patients, such as interpreter services.
• To meet regulatory and improvement agencies requirements. 

Yes. You can now skip calling the office and request prescription renewals anytime online. Here's how:

Now you can skip calling the office and request prescription renewals anytime, online. Here’s how:

1. Log in to your portal account.

   Below are two ways you can access the portal:

– Visit mclaren.org/portal and select Login to MyMcLarenChart.

– Install the HealtheLife app onto your smartphone.

• Enter Email address/Username and Password. Click Sign In.

If you don’t have a portal account, you can select the Sign Up button to self enroll.

2. From the Dashboard, click the Prescription Renewal button.
3. The Prescription Renewal window will display.
   • View health record for [NAME] dropdown: If multiple health records appear, choose the appropriate patient record.
   • Search for and select your provider’s name that will review the renewal request.

Note: You must be an established patient with the provider receiving your request.

4. Select the checkbox next to the medication needing renewal.
5. Choose the appropriate contact option if the clinic needs to contact you regarding the request.
6. Select where to send the prescription from a list of your preferred pharmacies. You can also add a pharmacy if needed.
7. Add any additional comments regarding the request if needed. Click Send.
8. You will receive notification that the message has been sent and have the ability to view the request if desired.
9. The sent message will also display in the Messages Sent subfolder in an Unopened status. Once the clinic opens the message, the message will display in a Reviewed status.

 After your request has been reviewed by the provider, you will receive a message in the portal. If approved, the request will be forwarded to the pharmacy to be filled.

Download the flyer

No – each user must have their own unique email address.

Please see the portal sign in screen – password reset.

Unlike human subjects’ research training, not everyone needs to complete GCP training, even though they may have contact or interactions with research subjects or with their private, identifiable information.  The requirement to complete this training is usually determined by your funding source.  All investigators and staff who are involved in the conduct, oversight or management of NIH-funded clinical trials are required to complete training in Good Clinical Practice (GCP) and refresh this training every 3 years, consistent with principles of the International Conference on Harmonisation (ICH) E6 (R2). Information on this training requirement can be found here. 

Other sponsors may also require this training; you will need to check with the sponsor to see if they have specific GCP training requirements.