FAQs

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  • How do I obtain a copy of my X-ray images?

    Complete the McLaren St. Luke’s Authorization to Release Patient Information form (PDF) and contact McLaren St. Luke’s Radiology Department to schedule pick up.

    McLaren St. Luke’s Outpatient Center
    5901 Monclova Rd., Driveway 3
    Maumee, OH 43537
    Phone: 419.897.8328
    Toll-free: 866.210.7866
    Fax: 419.897.8442

  • How do I request medical records for whom I am the legal representative?

    You must prove you have legal authority to receive the patient’s medical records. Legal authority includes but not limited to Parent, Guardian, Durable Power of Attorney for Healthcare, Executor of the Estate, or Surviving Spouse.

    Please contact the McLaren St. Luke’s Health Information Management department for more information.

  • I believe that information in my medical record is incorrect. How do I request to have this information corrected?

    Complete the McLaren St. Luke’s Amendment Request Form (PDF).

    Fax your completed form to the Health Information Management Department to 419.891.8021 or you can return the form in person to McLaren St. Luke’s - 6001 Monclova Road- Business Center.

    Each request will be reviewed carefully. McLaren St. Luke’s is not always required to make the amendment you have requested. You will be notified in writing within 30 days if your request has been approved or denied or a request for extension is required.

  • WHAT HAPPENS IF A RELATIVELY HEALTHY PERSON CONTRACTS COVID-19?

    As of March 20, 2020, more than 80,000 people worldwide have recovered from COVID-19, most of whom were relatively healthy prior to contracting the disease. However, you should know that being relatively healthy prior to contracting COVID-19 does not guarantee full recovery from the disease, as deaths have occurred in otherwise healthy individuals. Healthy individuals who suspect they have been exposed to COVID-19 or have been diagnosed with the disease should follow CDC recommendations and/or physician orders. These typically include self-isolating at home, getting rest and staying hydrated. Treating fever with acetaminophen is generally recommended. If symptoms become severe, including uncontrolled fever, increasing cough or shortness of breath, contact your healthcare provider.

  • HOW DOES SOCIAL DISTANCING HELP SLOW THE SPREAD OF COVID-19?

    The ways in which COVID-19 is spread are not completely understood, but we do know that person-to-person transmission is reduced if people limit contact with others. The State of Michigan is under executive orders that have closed restaurants and bars, and prohibited large gatherings. It is critical that everyone take these restrictions seriously to minimize risk of contracting COVID-19 or transmitting it to others.

  • I’M NOT SICK. WHY SHOULD I BE CONCERNED?

    Individuals who may have been exposed to COVID-19 and infected may not have recognizable symptoms of the disease. Although they feel well, these individuals may unknowingly contribute to the spread of the disease through contact with others. Therefore, it’s critical that everyone adhere to CDC and State of Michigan guidelines regarding COVID-19, including social distancing. COVID-19 is a highly contagious disease and not limited to a particular age group or ethnicity. Anyone can contract this potentially deadly virus.

  • Are cord blood stem cells the same as embryonic stem cells?

    No. Cord blood stem cells do not come from an embryo. They are in the blood of the umbilical cord and placenta.

  • Does it cost anything to donate cord blood?

    Almost any family can donate their baby’s cord blood. Both mom and baby must be healthy, with no history of infectious disease and it must be a single birth (meaning not twins or triplets).

  • How is cord blood collected?

    After the baby is born, the physician or midwife will drain the blood remaining in the placenta into a sterile, labeled bag. The collection is painless. No blood is taken from the baby.

  • How is our privacy protected if I donate to a public bank?

    The cord blood bank keeps your names confidential; it protects the privacy of the donating family. Names are not shared with any patient or transplant center. The baby’s cord blood is identified by number, never by name.