Filing A Complaint

Filing a Complaint

Step 1 - Contact Your Patient Experience Representative:

Contact Your Patient Experience Representative

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Step 2 - If you are not satisfied with your response

If you are not satisfied with the response you receive, or would like to register a complaint with the State of Michigan, you may do so in one of the following ways:

  • Call the toll free Complaint Hotline at 800-882-6006
  • Complete a Health Facility Complaint Form (BHS-OPS-361)
  • Submit the BHS Online Complaint Form on internet athttp://www.michigan.gov/dhs by clicking "Health Systems and Licensing," "Featured Services" (buttons in left hand column)

Submit a letter with the following information:

  • Complainant's name, address, and telephone number
  • Facility name and location
  • Patient name and location
  • Nature of complaint
  • Date of incident

Mail written complaints to:

Michigan Department of Community Health
Bureau of Health Systems
Complaint Investigation Unit
PO Box 30664
Lansing, MI 48909

Phone: 800-882-6006 (toll free) FAX: 517-241-0093

OR

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax to 630-792-5636 or
www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center”