If you are not satisfied with the response you receive, or would like to register a complaint with the state of Michigan, you may do so in one of the following ways:
- Call the toll-free Complaint Hotline at 800-882-6006
Complete a Health Facility Complaint Form (BHS-OPS-361): Submit the BHS Online Complaint Form on the internet at http://www.michigan.gov by clicking “Health Systems and Licensing,” “Featured Services” (buttons in left hand column).
Submit a letter with the following information:
- Complainant’s name
- Address
- Telephone number
- Facility name and location
- Patient name and location
- Nature of complaint
- Date of incident
Mail written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation Unit
P.O. Box 30664
Lansing, MI 48909
FAX: 517-241-0093
Breast Imaging consumers may directly contact the ACR to report a serious complaint if they feel that their concerns have not been adequately addressed by the facility. All serious consumer complaints must be submitted to the ACR in writing and include the:
- Consumer’s name, address and telephone number
- Consumer’s signature (if reported by the consumer)
- Name and location of the ACR-accredited facility where the mammogram was performed
- Description of the complaint and copies of supporting documentation
Consumer complaints may be faxed, emailed or mailed to:
Director, Breast Imaging Accreditation Program
American College of Radiology
1891 Preston White Dr.
Reston, VA 20191
Phone: 703-648-9176
Email: [email protected]
The ACR will not follow-up any complaint that is submitted verbally or anonymously.