Patient and Visitor Information

Our team wants your visit to be the most comfortable that it can be. Whether you're being cared for as a patient, or just visiting a loved one, please refer to the various information regarding food, visitation hours and guidelines, parking information, and much more.

Visiting Hours and Guidelines

Regular visiting hours are 8:30 a.m. – 8:00 p.m. Guidelines vary by department; children are permitted with proper adult supervision. Call ahead for department-specific rules.

• Prior approval by the patient's nurse before bringing food, beverage, or medication.
• No smoking on hospital grounds.
• No more than two visitors per patient (special circumstances considered).
• Visitors may be asked to leave for patient privacy or efficiency at staff request.
• Clergy may visit at any time the patient wishes.
• Quiet time observed from 2:00 p.m. – 4:00 p.m.

Visitor Expectations

• Quiet Time: 2:00 p.m. – 4:00 p.m. (all units)
• Children: Under 12 must be accompanied by an adult.
• Cell Phones: Use only in designated areas.
• Non-Smoking: No tobacco products anywhere on campus.

After Hours

Visitors enter through the ED between 8:00 p.m. – 5:00 a.m.; must be screened and approved by nursing.

Specialty Units

Birthing Center

• General Visitation: 8:30 a.m. – 8:00 p.m. (as desired by patient)
• Fathers or birth partners: Any time.
• Quiet time: As desired by patient.
• Patients in labor may have two visitors in attendance (coach/support person) in addition to a doula. Other arrangements can be made in special circumstances with provider approval.

Behavioral Health Unit

• Weekend & Holidays 2:00 p.m. – 3:00 p.m.
• Exceptions may be granted by the patient’s psychiatrist for visitation at other times.

Critical Care Units (ICU/NICU/CCU)

• One to two family members each hour on the half hour.
• Other limitations may be in place depending upon the patient’s condition. Please check with the nurses on the unit for up-to-date information.
• Children under 12 are not permitted in the ICU, but the staff will work with families in unusual circumstances. Children are welcome to stay in the waiting room with supervision.

Emergency Department

• Two (2) visitors are allowed per patient to serve as spokesperson.
• Additional visitors may be allowed for extenuating circumstances.

Inpatient Rehab

• West Campus Rehabilitation Unit: Monday – Saturday, 4:00 p.m. – 8:00 p.m. or after the last therapy session; Sunday, 1:00 p.m. – 8:00 p.m.
• Number of visitors is at the discretion of Rehab staff.
• Exceptions for scheduled conferences, family/significant other training, and specific appointments with Rehab staff/specialists.
• Primary caregivers are allowed and encouraged to come at any time.

Pediatrics

• General Visitation: 8:30 a.m. – 8:00 p.m.
• Parents: Any time.
• Siblings: May visit during regular visiting hours and must remain with parents. Minors are not allowed to spend the night.

Electronic Device Use

ALL cameras and recording devices are prohibited in patient care areas. Mobile devices only where they won’t interfere with equipment.

Parking and Directions

Visitor lots are immediately west and south of campus. Follow parking signs. Parking is free at all Bay Region campuses.

Get Directions

Commonly Requested Phone Numbers

Main Number: (989) 894-3000
Ambulance/AMS: 9-1-1
Admitting: (989) 894-6515
Billing: (800) 591-8707
Central Scheduling: 800-McLAREN (625-2736)
Medical Records: (989) 894-3865
Patient Information: (989) 894-3333
Security And Lost & Found: (989) 894-3762

Patient Services

Behavioral Health Services: (989) 894-3911
Case Management: (989) 894-3180
Center For Rehabilitation: (989) 667-6600
Diagnostic Imaging/Radiology: 800-McLAREN (625-2736)
Emergency Department: (989) 894-3111
Gift Shop: (989) 894-3198
Inpatient Rehabilitation Unit: (989) 667-6898
McLaren Homecare Group: (866) 323-5974
Pre-Certification: 800-McLAREN (625-2736)
Walgreens Bedside Delivery: (989) 391-3139

Our Amenities

• WiFi
  Wireless internet service is available in many places throughout the hospital.
• ATM
  For your convenience, an automated teller machine (ATM) is located on the first floor, next to the visitor elevators.
• Lounges and Waiting Areas
  Lounges are located on every floor except the fifth. Each lounge is equipped with computers for updating family and friends about your loved one’s condition.
• Cafeteria
  Located on the first floor next to the information desk in the main tower, open daily 6:00 a.m. – 8:00 p.m.
• Restrooms
  Public restrooms are located throughout the hospital. Patient-room restrooms are reserved for patients only.
• Vending Machines
  Vending machines offering beverages and snacks are located within the cafeteria and are always available.

Gift Shop

Gift shops are operated by the hospital auxiliary on the first floor of the Main and West Campuses. Proceeds support patient needs. Cash, check, and credit cards accepted.

Hours:

• Monday – Friday: 9:00 am – 8:00 pm
• Saturday & Sunday: 10:00 am – 6:00 pm

Spiritual Care

McLaren Bay Region has volunteer clergy available to all patients and families. Call the Clergy Office at ext. 46055 to request services. If you indicated admission preference, we will contact your parish clergy.

Reflection Room

The hospital Reflection Room/Chapel is located on the fifth floor across from the visitor elevators and is open 24/7.

EMMI Patient Education Programs

Bay Region partners with EMMI Solutions to give you access to nearly 500 multimedia programs—letting you learn at your own pace and better understand your care plan.

We Value Your Feedback

Complete the HCAHPS survey you receive in the mail—we use it to improve care and reward excellence.

If you have concerns or suggestions, contact the Patient Experience Manager at (989) 894-3828 or ask to speak with a supervisor.

Patient Satisfaction (HCAHPS)

The HCAHPS survey is used nationally to compare hospitals and improve quality.

Thank Your Doctor, Nurse or Care Provider

Send a note of thanks via our online form (not confidential). Messages are shared with staff and may be used internally or externally.

Thank Your Care Provider

Patient Complaint

If dissatisfied with our response, you may:

• Call Complaint Hotline 800-882-6006
• Submit online via Michigan.gov → LARA → “Featured Services” → Health Facility Complaint Form (BHS-OPS-361).
• Mail letter with your details and complaint to:
  MDCH, Bureau of Health Systems Complaint Investigation, P.O. Box 30664, Lansing, MI 48909 (FAX 517-241-0093)

For breast imaging complaints, write to ACR’s Accreditation Program (1891 Preston White Dr., Reston, VA 20191; [email protected]). Verbal or anonymous complaints won’t be followed up.