Patient and Visitor Information
McLaren Greater Lansing welcomes visitors to the hospital.
Visiting Guidelines
In order to best meet the needs of our patients, visitors, and staff, McLaren Greater Lansing will no longer limit visitors to the hours of 11 a.m. – 8 p.m.
- Visitors must be in good health
- Perform hand hygiene when entering/exiting the building and patient room, and as needed
- Stay in the patient’s room while in the unit; please limit walking in hallways
- Cooperate with directions from staff
Inpatient Department Exceptions
Labor and delivery: Please click here to see current policy.
- Visiting hours for postpartum patients are from 11 am-8 pm. Women in labor are allowed visitors at any time.
- During delivery, two support people are allowed.
- One support person for scheduled cesarean
- Each mother will be asked to designate a primary support person who has unlimited access to the mother and her infant(s)
- One adult may spend the night with the patient
- Children may visit during visiting hours accompanied by an adult.
- Family and friends should refrain from visiting if they are ill.
- The Birthplace team may limit visitors at certain times to facilitate patient care and rest.
- Visitors are allowed in the waiting room or in the mother's room. They may not wait in hallways or by doors.
Geropsychiatry: Visitation 1-7 p.m. Wednesday, Saturday and Sunday. Must call to schedule visit.
General exceptions
Patients who are confused, patient receiving a critical diagnosis, imminent death of patient, patient being discharged where the patient needs support with discharge instructions; patients with physical or mental disabilities, including those who are deaf, hard of hearing, or blind.
- Visitors must be 18 years or older and be immediate family (or powers of attorney, guardians, or patient representative).
- Visitors will be asked to return home if they exhibit symptoms of respiratory infection (fever, runny nose, cough, shortness of breath) or do not comply with the above policy.
- We continue to monitor the risk of COVID-19 closely and will adjust visitor restrictions, as necessary. We appreciate your help in keeping our patients and employees safe.
- Please contact our Office of Patient Experience (517) 975-7403 with any questions.
Amenities at McLaren Greater Lansing
McLaren Greater Lansing, patients and guests will have access to various amenities during your visit, including:
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Valet parking
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Coffee Bar / Smoothie Bar
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WiFi
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Gift Shop
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Reflection Room
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Lounges and Waiting Areas
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Hearing Impaired and Interpreter
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Elevators
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ATM
Gift Shop
Peppermint Gift Shop: The main hospital gift shop serves staff, visitors, and patients, selling a wide variety of gifts, jewelry, candy, flowers, balloons and sundries. Currently the gift shop is open 10am to 5pm Monday-Friday and is available to take phone orders. Please call 517-975-6910.
Spiritual Care
Chaplain coverage is available when requested.
If a patient prefers, we will contact his or her spiritual leader. Permission is required from the patient or patient's representative beforehand.
Reminders
- When you sign in at Patient Registration, mention any faith tradition, and the spiritual leader who you would like to visit you. Also, let your spiritual leaders know you are in the hospital if you desire their visit. McLaren's on-call Chaplain is always glad to visit you. You can request the chaplain through your RN.
- The hospital chapel is open 24 hours a day, 365 days a year, and is a welcome space to reflect or pray. This is an interfaith chapel; please respect the space as such and any others who are using it alongside you.
- Prayers for specific individuals or needs may be left in the prayer bowl on the altar.
- Prayer rug is available for those of the Islamic faith.
- St. Mary Cathedral Outreach Mass on TV: The Outreach TV Mass is available every Sunday morning at 6:00 AM and 10:00 AM on the ABC channel. Check your local listings.
McLaren Greater Lansing Chapels offer quiet, private spaces
The McLaren Greater Lansing Hospital’s commitment to spiritual care in every faith is reflected in our chapel. The Sacred Space chapel is a silent space for prayer and meditation, no matter your religious faith or spiritual identity. The chapel is fitted with worship symbols and holy scriptures from a variety of religious traditions. Prayer stalls for Islamic prayer are in a designated area that faces east. A larger sanctuary is for other prayer and group use. The Chapel is located on the first floor, off the main lobby in the Outpatient Care Center. Look for the Sacred Space sign.
Our Chaplain
Chaplain Tricia Ware has served as a chaplain at McLaren Greater Lansing since 2014. She has worked for the Ingham County Health Dept. since 1995 as Health Center Manager. She earned her Master Degrees in Theological Studies and M.DIV at Liberty Baptist Theological Seminary in Lynchburg Virginia. She completed one unit of Clinical Pastoral Education at Pine-Rest Mental Health Hospital in Grand Rapids, MI; three units of CPE residency at Covenant HealthCare in Saginaw, MI. She is a Licensed Ordained Minister with the Pentecostal Churches of the Apostolic Faith and Associate Pastor at The Bread House in Lansing. Chaplain Tricia believes in serving with a grateful heart.
Patient Satisfaction
McLaren Greater Lansing is open to feedback about care providers, employees, and the facility. We encourage our patients and visitors to bring forward any concerns / issues by contacting our patient advocate using the following avenues:
Telephone: (517) 975-8506
Send written complaints to:
Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093
You may also file a complaint with the following agencies:
Department of Licensing and Regulatory Affairs – Bureau of Community and Health Systems (BCHS)
Complaint Hotline: 800-882-6006
BCHS Website
The Joint Commission Patient Safety Complaint
Customer Service: (800) 994-6610
Joint Commission Website
Keystone Peer Review Organization (KEPRO)
Beneficiary Helpline: 855-408-8557
KEPRO Website
Frequent Phone Number Directory
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