Patient & Visitor Information

McLaren Port Huron welcomes visitors to the hospital.

Visiting Guidelines

• Please remain home if you have signs/symptoms of any illnesses.
• Visiting hours are 8 a.m. to 8 p.m., except in specialty units of the hospital:
  • Behavioral Health Unit:
    • One visitor per patient on Wednesdays (7-8 p.m.) and Saturdays (10-11 a.m.)
    • Visitors must be over 18.
  • Acheson Family Birth Place
    • Visiting hours are 11 a.m. - 8 p.m.
    • The same two visitors are permitted for labor, delivery and the first three hours of recovery.
    • One adult support person may stay overnight.
    • Siblings and children are allowed for brief visits with adult supervision.
  • Intensive Care Unit (ICU) visiting hours are 11 a.m. - 8 p.m.

General hours of operation

Main Entrance

• Mon–Fri: 5:30 a.m. – 8 p.m.
• Saturday: 6 a.m. – 8 p.m.
• Sunday: 8 a.m. – 8 p.m.

Walgreens

Mon–Fri: 9 a.m. – 6 p.m.

Parking

Cost

Parking is free in the main lot off Pine Grove Avenue.

Parking map

First Floor Map

Arrivals and Dropoff

• OB: Obstetrics patients should use the Main Entrance from 6 a.m. – 8 p.m.; after hours, please use the Emergency Room.
• Surgical patients should arrive at the Wismer Main Entrance.
• Karmanos Cancer Institute patients should use the James Rourke Entrance

Directions

Get Directions

Amenities at McLaren Port Huron

Cafeteria – The Grove Café is located in the North Tower near the Gift Shop

• Mon–Fri: 8–10 a.m., 11 a.m.–2 p.m., 2:30–6 p.m.
• Sat & Sun: 8–10 a.m., 11 a.m.–2 p.m.

Skylight Café – In the Main Atrium, the Skylight Café is run by the McLaren Port Huron Auxiliary. Serving specialty coffee, snacks and light lunch, it is open Mon-Fri, 6:30 a.m.-3 p.m.

Gift Shop – Located in the North Tower Lobby, proceeds from the Gift Shop support patient needs.

Spiritual Care – The all-faiths chapel is in the North Tower Lobby and open 24/7.

Other Amenities

• Vending Machines
• Guest Meals
• ATM
• WiFi (mclaren-guest)

Recognize a Team Member

We are proud of the high quality and compassionate care our team provides and we encourage you to share a message of thanks to our team.

Thank a Nurse

The DAISY Award is an international recognition program that honors and celebrates the care nurses provide every day. McLaren Port Huron is proud to be a DAISY Award partner, recognizing our nurses for their outstanding clinical skills, extraordinary compassion and personalized care they give to our patients.

The DAISY Foundation was established by the family of J. Patrick Barnes after he died at age 33 from complications of the auto-immune disease ITP. The Barnes family was awestruck by the skills, caring and compassion of the nurses who cared for Patrick, so they created the DAISY Award as a way to say thank you to nurses everywhere.

DAISY Award recipients are recognized at a public ceremony and receive a framed certificate, a DAISY Award signature lapel pin and a hand-carved sculpture entitled A Healer’s Touch. To nominate a nurse for the DAISY Award, simply share your story of extraordinary care. Nomination forms can be found throughout the hospital or online.

Submit a DAISY Nomination

Thank a Team Member

With a TULIP Award nomination, you can recognize a team member who goes above and beyond to impact the lives of patients, families and colleagues.

Submit a TULIP Nomination

Thank a Doctor

If you’d like to thank a doctor who took care of you or a family member/friend, we’d love to share that with them.

Thank a Doctor

Make a Donation in Honor of a Team Member

With the “Guardian Angel” program, you can express your gratitude for a team member by making a donation to the McLaren Port Huron Foundation in their honor.

Honor a Team Member

Feedback

If you have questions or concerns about your care, we encourage you to let us know by contacting:

• The direct care nurse on your treatment unit
• The charge nurse on the unit or the nursing supervisor
• The nurse manager for the unit

If concerns remain unresolved to your satisfaction, please contact our Patient Advocate: Raynette K. Gaines: 810-989-3565 or [email protected].

Patient Satisfaction

You may be contacted by Press Ganey to complete a survey. Press Ganey a vendor we use to collect data for HCAHPS. The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. Please contact the Quality Manager at (810) 342-CARE (2273). If you are not satisfied with the response, you may submit a letter with the following information:

• Complainant's name, address, and telephone number
• Facility name and location
• Patient name and location
• Nature of complaint
• Date of incident

Send written complaints to:

Michigan Department of Community Health
Bureau of Health Systems Complaint Investigation
Unit P.O. Box 30664
Lansing, MI 48909
FAX: (517) 241-0093

Area Lodging

Several area facilities offer a discount to patients and families; please ask when calling to make a reservation.

Hunter Hospitality House (1010 Lincoln Avenue) – 810-824-3679

The Hunter Hospitality House provides free lodging to patients and families who need space while comforting a loved one or receiving treatment. They have three homes to support patients in the community, including one directly next to the hospital.

McLaren Port Huron Auxiliary

Volunteer Services

The Volunteers at McLaren Port Huron are vital to patient care and community outreach at the hospital. Learn more about the McLaren Port Huron Auxiliary and how you can make an impact.

Volunteer Information

Frequently Used Phone Numbers

• Main Number / Hospital Operator: 810-987-5000
• Foundation: 810-989-3776
• Medical Records: 810-989-3142
• Patient Accounting: 810-989-6001
• Patient Advocate: 810-989-3565
• Registration and Scheduling: 810-989-3270
• Volunteer Services: 810-989-3796