Patient and Visitor Information

Visiting Hours and Guidelines

General Visiting Hours

10 a.m. to 8 p.m.

Visitor Expectations

• Children: Children under the age of 12 will not be permitted to visit patients, except in special circumstances arranged with the nurse providing care.
  Visitors ages 12 to 16 must be accompanied by an adult at all times
• Visitation Restrictions:
  • No more than two visitors may be in a patient room at any given time.
  • Restricted Visiting Hours are in place for the Intensive Care Unit, Cardiac Care Unit and the Behavioral Health Unit.
  • Special considerations will be made on an individual basis with the patient's nurse and/or the floor nurse manager.
• Overnight Accommodations: If there is a need for a visitor to stay overnight, please arrange for accommodations with staff.

Visitor guidelines are subject to change in order to meet health, safety, or other emergency needs. Any and all such changes will be clearly communicated to visitors at the Information Desk.

Semi-Private Room Considerations

Being in a semi-private room requires additional sensitivity to respect the privacy of the other patient. The following rules and expectations help to ensure the safety and privacy of all patients:

• We may ask your family members and/or visitors to leave the room when your roommate is about to receive care, or to allow a sensitive discussion to take place.
• We may ask your family members to use a different area to sleep, for example the lounge.
• We expect family members and visitors to be sensitive to the volume of their conversations and maintain a low level of noise.
• Family members and visitors should use the public restrooms rather than the bathroom located in your room.

After Hours

Spouses, significant others and caregivers are always welcome, regardless of the time.
Members of the Clergy are always welcome, regardless of the time.
Use the South Emergency Entrance after 8 p.m.

Critical Care Units: (ICU)

• ICU is a secured unit. Use the gray telephone located outside the ICU entrance to contact unit staff for entry
• Visiting hours are encouraged from 10 a.m. to 7 p.m. 
• Visiting is limited to immediate family.
• Limit of two visitors at a time.
• Cell phones may NOT be used in the unit
• No fresh flowers, plants or latex balloons.
• For exceptions, please speak with the nurse.

Behavioral Health Unit

• Behavioral Health is a secured unit. Use the gray telephone located outside the entrance to contact staff for entry
• Visiting hours are 7 to 8 p.m., Wednesday, Saturday, Sunday and holidays.
• Limit of two visitors at a time.
• Visitors must be age 14 and over, unless authorized by the patient's attending physician.
• Visiting is supervised and limited to the dining area.
• Visitors are asked to place coats and personal belongings in a locker prior to entering the unit. Items brought in for patients are limited and will be checked by staff. Unit staff will provide you with a list of items that may not be brought into the unit.

Family Birthing Center

• We believe in family-centered care and in providing a safe and secure environment for you and your newborn.
• To respect your privacy and comfort and to ensure safe care, we suggest no more than 3 family members/friends/support persons at your bedside at one time during labor, delivery, and through the first hour after delivery.
• Family and friends are asked to ensure a clear path to the mother and baby at all times.
• Family and friends are welcome to provide emotional support to you: (the patient) unless their presence infringes on other patient's rights, compromises safety, and/or is medically or therapeutically contraindicated. Such times include:
  • During epidural procedures
  • During labor and the delivery
  • During the first hour of recovery after birth
• Acheson Family Birth Place is a secured unit. Use the gray telephone located outside the entrance to contact staff for entry. Mom's first and last name must be provided to enter the Family Birth Place.
• For patient confidentiality and safety, family and friends should be in your room or the waiting room and will be asked to leave the unit if waiting in the hallway.
• Quiet time is observed between 8 p.m. and 10 a.m. to promote rest, healing and bonding.
• Family and friends should not visit when respiratory viruses are common in the community.

Pediatrics

• Pediatrics is a secured unit. Use the gray telephone located outside the unit entrance to contact staff for entry. 
• Parents and grandparents are welcome 24 hours a day. 
• Other family and friends are encouraged to visit between 10 a.m. and 8 p.m.
• Visitors are limited to four at a time in the patient's room or in the parents' lounge. Visitors may not congregate in the hallway.

Fire Safety

We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will notify you. The hospital is fire resistant, and our employees are well-trained in safety procedures.

Parking and Directions

Cost

Self-parking and Valet Parking services are free.

Self-Parking

Patients and visitors may park in the main parking lot off Pine Grove Avenue. Directional signage for parking and how to enter the hospital campus are prominently displayed in the main parking lot.

Valet Parking

Free valet services are available for patients and visitors and self-parking is also an option.
Valet parking is available at the Wismer Main Entrance during the following times:

• Monday – Friday: 6 a.m. – 8 p.m.
• Saturdays: 8 a.m. – noon
• Sundays and Holidays: No coverage

Patient Drop-off Locations

• Hospital Patients: Use the Wismer Main Entrance from 6 a.m. to 8 p.m.
• Emergency and after hours: Use the South Tower Emergency Entrance
• Barbara Ann Karmanos Cancer Institute Patients: Use the James Rourke Entrance

Patient Registration Parking

Patient registration for surgical services and pain management is in the new Wismer Main Entrance lobby.
Guides are available to personally escort you to your destination during peak business hours.
Additional directional signage has been placed throughout the hospital to help you get to your destination.

Emergency

The emergency room is open 24 hours per day and is located in the south tower. Please follow campus directions and signage.

OB

OB patients should use the main entrance from 6 a.m. to 8 p.m. After hours, please use the Emergency Entrance.

Surgical

Patients having inpatient and outpatient surgery should use the Wismer Main Entrance.